Tessa Gray
Rusagonis,Canada
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
Integrity Home Health Services
Fredericton, New Brunswick
04.2024 - Current
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Maintained accurate client records and updated contact information in the company database.
- Communicating between staff, clients and family
- Confidentially manage client accounts
- Collect feedback to ensure client satisfaction
- Coordinate client and caregiver schedules
Costco Cards Team Leader
CIBC
03.2022 - 06.2023
- Managing workflow
- Evaluating performance and providing feedback
- Reporting to HR and senior management
- Helping to resolve employee issues and disputes
- Identifying and applying career advancement opportunities
Costco/Cards Support Leader
CIBC
11.2021 - 03.2022
- Supporting new hires with questions
- Leading development times and reviewing areas of opportunity
- Assisting the facilitator during training
- Call listening and Coaching the new hires
- Keeping track of stats for agents
Cards Care Representative
CIBC
03.2021 - 11.2021
- Handle client calls
- Completing credit card applications
- Handle retention calls when client calls to cancel
- White glove service for Privilege cardholders
Cards Customer Service Representative
CIBC
01.2020 - 03.2021
- Handle client calls
- Helping the Client with questions on CIBC credit cards
- Keeping up to date on all procedures that CIBC puts in place
Team Leader
TTEC
Fredericton, NB
07.2017 - 12.2019
- Training and Development
- Performance management strategies
- Employee relations
- Team building
- Performance tracking and evaluation
- Work force management
Rogers
Oromocto, NB
11.2003 - 06.2017
- Provide excellent customer service to gain new customers and retain existing customers
- Cash handling and deposits
- Perform open and close store duties
- Merchandise the multiple display units
Food Service Worker
Tim Hortons
Oromocto, NB
08.2003 - 11.2003
- Maintain store cleanliness
- Provide excellent customer service
- Clear and prepare the displays for fresh food
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Delivered food orders promptly and accurately to guests tables.
- Prepared beverages such as coffee, tea, soda..
- Followed established cash handling procedures when collecting payment from customers.
- Utilized point-of-sale systems for taking orders from customers.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
Education
High School Diploma -
Ecole Sainte Anne
Fredericton, NB06-2002
Skills
- Industry Professionalism
- Resilient Performance Under Stress
- Scheduling
- Documentation
- Adherence to Established Standards
- Team Leadership
Affiliations
Spending time with my dogs
Spending time with my family
Languages
French
Professional
English
Professional
Certification
- PSW Certification
References
References available upon request.
Timeline
Client Care Coordinator
Integrity Home Health Services
04.2024 - Current
Costco Cards Team Leader
CIBC
03.2022 - 06.2023
Costco/Cards Support Leader
CIBC
11.2021 - 03.2022
Cards Care Representative
CIBC
03.2021 - 11.2021
Cards Customer Service Representative
CIBC
01.2020 - 03.2021
Team Leader
TTEC
07.2017 - 12.2019
Rogers
11.2003 - 06.2017
Food Service Worker
Tim Hortons
08.2003 - 11.2003
- PSW Certification
High School Diploma -
Ecole Sainte Anne
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