Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tessa Fioritti

Calgary,Canada

Summary

Results-driven coordinator with years of experience in office management, health and safety compliance and client support. Skilled at multitasking in fast paced environments with exceptional attention to detail and a strong commitment to customer service. Proven ability to streamline processes and drive operational efficiency.

Overview

12
12
years of professional experience

Work History

Operations Coordinator

The Calgary Farmers’ Market
Calgary, Canada
08.2024 - Current
  • Oversee daily operations of 150+ vendors across two locations, managing maintenance, contractors, IT systems, waste management, and point-of-sale while ensuring compliance with OH&S, AFMA, licensing, and certificate requirements.
  • Increased efficiency by developing standardized procedures, launching a customized ERP system and frequent liaisons with the building landlord.
  • Manage the financial operations budget by reviewing, coding and approving invoices and coordinating with the accounting team to ensure timely payments.
  • Maintain accurate documentation of incidents, contracts, invoices and KPIs, using data analysis to identify trends and recommend actionable improvements.

Duty Manager/ Administrative Assistant

David Lloyd Clubs
Edinburgh, United Kingdom
04.2022 - 04.2024
  • Supervised daily operations across multiple facilities (gym, spa, pool, tennis courts, and restaurant), ensuring safety, cleanliness and compliance with health regulations.
  • Coordinated building maintenance, contractor services and vendor relationships to support seamless club operations.
  • Delivered strong member service by resolving escalated issues promptly, increasing satisfaction and retention.
  • Supported management in scheduling, onboarding, billing, safety audits, and internal communications, while leading and training frontline staff to uphold service standards and maintain a safe, welcoming environment.

Community Support Worker/ Residential Relief Worker

Calgary Alternative Support Services
Calgary, Canada
03.2021 - 04.2022
  • Enhanced client care by completing specialized training in Medication Administration, Trauma-Informed Care, and disability-specific techniques.
  • Diligently documented client progress, including daily notes, incident reports, medication administration, and tracking of hours, mileage, and expenses.
  • Fostered positive mental health and well-being by facilitating recreational activities, engaging clients in community participation, and teaching skills for independent living.

Health and Safety Coordinator/ Branch Administrator

Johnson Controls International
Calgary, Canada
01.2014 - 05.2018
  • Developed and maintained health and safety policies aligned with company standards and COR certification, ensuring compliance across all operations.
  • Led safety training sessions, organized meetings, and maintained comprehensive records of safety incidents, certifications, and compliance for both internal reporting and external audits.
  • Provided administrative and operational support, streamlining communication between management, field staff, and office teams to improve workflow efficiency.
  • Managed office inventory, coordinated facility maintenance, processed invoices, and handled communications to ensure smooth daily operations.

Education

Master of Science - Abnormal and Clinical Psychology

Swansea University
Wales

Bachelor of Science - Psychology with a minor in Business

Eastern New Mexico University
United States

Skills

  • Operations management
  • Administrative management
  • KPI tracking
  • Logistics expertise
  • Budget administration
  • Health and safety compliance
  • Project coordination
  • Multitasking Abilities

Timeline

Operations Coordinator

The Calgary Farmers’ Market
08.2024 - Current

Duty Manager/ Administrative Assistant

David Lloyd Clubs
04.2022 - 04.2024

Community Support Worker/ Residential Relief Worker

Calgary Alternative Support Services
03.2021 - 04.2022

Health and Safety Coordinator/ Branch Administrator

Johnson Controls International
01.2014 - 05.2018

Master of Science - Abnormal and Clinical Psychology

Swansea University

Bachelor of Science - Psychology with a minor in Business

Eastern New Mexico University

Similar Profiles

CREATE PROFILE
Tessa Fioritti