Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tessa Dowell

Ottawa,ON

Summary

Dynamic E-commerce Lead at Trailhead Paddle Shack with a proven track record in enhancing customer service and operational efficiency. Skilled in problem resolution and outdoor activities, I excel in collaborative environments, implementing strategies that strengthen brand partnerships and improve shipping processes. Passionate about the opportunity to help people pursue outdoor activities that have been a cornerstone of my life experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

E-commerce/Shipping and Warranties Lead

Trailhead Paddle Shack
06.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Handled all customer communication for online sales and warranty issues with professionalism and courtesy.
  • Packed and shipped all outgoing customer and wholesale orders within deadlines.
  • Continuously implementing new strategies to improve efficiency, customer service and relationships with brand partners and courier companies.

Head Cashier/Sale Associate

Trailhead Paddle Shack
11.2020 - 06.2023
  • Supervised cash handling and transaction processes for accuracy and efficiency.
  • Trained and mentored new cashiers on company policies and customer service best practices.
  • Wrote the cashier manual to help in staff training and implement improvements in checkout procedures, reducing wait times for customers.
  • Member of merchandising team to create optimal displays of products within the store.
  • Used outdoor pursuit training to help customers to find the items that best matched their outdoor goals and needs.

Landscaper

Avant Gardners
05.2020 - 09.2020
  • Operated landscape maintenance equipment to ensure efficient property upkeep.
  • Collaborated with team members to execute comprehensive landscaping projects on schedule.
  • Followed landscape plans to create outdoor spaces.

Seasonal Dining Room/Cafe Lead/Canoe Instructor

Wilderness Tours
05.2017 - 09.2018
  • Supervised daily operations, ensuring high-quality service and customer satisfaction.
  • Trained and mentored new staff on cafe procedures and best practices.
  • Managed the inventory in the cafe.
  • Worked with Wilderness Tour summer camps program teaching canoeing to clients prior to their whitewater experiences.


Cashier

Mountain Equipment Co-op
06.2015 - 09.2016
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances through diligent record-keeping.
  • Assisted customers with inquiries, providing exceptional service and support.


Education

No Degree - Outdoor Education

Alqonquin College
Pembroke, ON

Skills

  • Proficient in outdoor activities and brand awareness
  • Strong attention to detail
  • Collaborative teamwork
  • Service excellence
  • Effective problem resolution
  • Calm under pressure

Certification

  • Wilderness First Responder
  • Swift Water Safety Technician
  • Paddle Canada Canoe Instructor
  • Standard First Aid and CPR
  • Working at Heights
  • WHMIS

Timeline

E-commerce/Shipping and Warranties Lead

Trailhead Paddle Shack
06.2023 - Current

Head Cashier/Sale Associate

Trailhead Paddle Shack
11.2020 - 06.2023

Landscaper

Avant Gardners
05.2020 - 09.2020

Seasonal Dining Room/Cafe Lead/Canoe Instructor

Wilderness Tours
05.2017 - 09.2018

Cashier

Mountain Equipment Co-op
06.2015 - 09.2016

No Degree - Outdoor Education

Alqonquin College

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Tessa Dowell