Summary
Overview
Work History
Education
Skills
Languages
Additional Information
References
Education
Timeline
Generic

Tessa Clark-Jago

Edmonton,AB

Summary

Professional office support specialist with a proven ability to efficiently manage administrative tasks and enhance workplace productivity. Strong focus on team collaboration and adapting to meet changing needs. Recognized for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results. Resourceful and experienced worker offering assistance with travel coordination and file management. Detail-oriented team player with strong organizational skills, adept at handling multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Office Assistant

Free Spirit Marine
09.2022 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Purchased and maintained office supplies.
  • Coordinated and scheduled meetings and appointments.
  • Assisted with onboarding of new employees.

Sales Associate / Cashier / Keyholder

Pet Valu
10.2021 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Tracked stock using company inventory management software.
  • Greeting and speaking to 75 people or more per day

Cashier /Sales Associate

P & D Enterprise
02.2021 - 09.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • PAL Approvals
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for PAL and Firearms sales.
  • Greeting and speaking to approximately 50 or more people everyday

Traffic Control Supervisor /Traffic Flagger

Direct Traffic
05.2020 - 10.2020
  • Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
  • Operated and safely navigated company vehicles to transport materials and equipment to job site.
  • Created traffic control plans for difficult areas to support public and crew member safety.
  • Inspected traffic control devices to verify functionality, placement and safety compliance.
  • Maintained traffic control closures for pilot car operation, lane and road closures and detoured routes to support crews working along public right-a-way.
  • Served as informational resource for community, answering questions about traffic ordinances and policies and addressing questions and complaints.
  • Worked in high traffic areas seeing no less than 200 cars everyday

Education

High School Diploma -

Crocus Plains Regional Secondary
Brandon, MB
06.2019

Skills

  • Order Fulfillment
  • POS System Management
  • Inventory Management
  • Sales Objective Fulfillment
  • Effective Customer Communication
  • Personalized Product Recommendations
  • Sales Experience
  • Effective Time Management
  • Accurate Data Entry
  • Data Structuring
  • Organizational Skills
  • Effective Verbal Communication
  • Work Prioritization
  • Office Administration
  • File organization

Languages

English
Professional Working

Additional Information

Volunteer Coach - Novice boys hockey 2018-2020

References

Thane Tupper

Owner of Free Spirit Marine

  • (780) 913-8215

Deepak Vats

Owner Pet Valu

  • 587-785-2334

Kevin Elton

Owner Regent Custom Cresting

  • 204-724-0610

Education

Brandon, MB

Timeline

Office Assistant

Free Spirit Marine
09.2022 - Current

Sales Associate / Cashier / Keyholder

Pet Valu
10.2021 - 07.2022

Cashier /Sales Associate

P & D Enterprise
02.2021 - 09.2021

Traffic Control Supervisor /Traffic Flagger

Direct Traffic
05.2020 - 10.2020

High School Diploma -

Crocus Plains Regional Secondary

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Tessa Clark-Jago