Tess Doner
Irvine
Summary
Results-driven professional with over 10 years of experience in enhancing customer experiences, recognized for punctuality and a strong motivation to exceed expectations. Outgoing personality fosters positive relationships with customers and colleagues, contributing to a collaborative work environment. Passionate about community service, demonstrated through coaching a special needs soccer team, delivering Meals on Wheels, and organizing engaging activities for children at the local Boys and Girls Club. Committed to leveraging interpersonal skills and dedication to service excellence in every role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Associate
Nordstrom
02.2026 - Current
- Being aware of customers needs
- Assisted customers in product selection, providing personalized recommendations to enhance satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Medical Assistant
Urgent Care
03.2025 - 12.2025
- Assisted in patient intake, collecting vital information and ensuring accurate electronic record entry.
- Coordinated with healthcare providers to facilitate effective communication and streamline patient care processes.
- Performed routine diagnostic tests, including EKGs and blood draws, ensuring adherence to safety protocols.
- Educated patients on treatment plans and medication usage, enhancing understanding of health management.
Sales and Tech Bench
Staples
03.2022 - 01.2024
- Answering busy phones
- Working sales on the floor and at the register
- Able to work in the tech department when needed
- Able to function with a busy flow of customers
- Promotional Work for new app.
Administrative Assistant
DAUM Commercial Real Estate Services
01.2020 - 04.2020
- Scheduling broker’s meetings.
- Filing everything in order.
- Work the phones on a high volume.
Hostess
Yard House
07.2019 - 09.2019
- Ran Food
- Hosted
- Stress management+ Multitasking
- Taking To-Go orders
- Food and Beverage system knowledge
- Handling money
- Engaging with customers
- Working in fast pace environment
Mentor
Boys and Girls Club of Costa Mesa
02.2019 - 04.2019
- Problem solving with the kids
- Dealing with a diverse group of personalities
- Working as a team with my coworkers to get ideas and opinions from others.
Administrative Assistant
Black Rock Group
03.2015 - 04.2017
- Handling multiple phone lines
- Solving customer complaints
- Taking orders from different phone calls, making sure the customer is happy
- Excellent Customer Relations
- Identifying and solving customer dissatisfaction
- Identifying the solutions for the various needs of every invoice, as they arise
- Receiving up 100 calls per day
Sales Associate
Nordstrom
10.2011 - 01.2013
- Cashier Experience.
- Customer Service.
- Understanding what the customer is looking for and making their experience painless and easy.
- Being able to read their taste in clothing, plus being able to understand what they are looking for to add to their wardrobe.
- Handling customer complaints
- Troubleshooting issue resolution
- You want them to purchase items that they will wear more than once or twice.
- Interacting with your customers, making conversation to become closer to what they really do love wearing.
- A large amount of patience, while trying to sum up their taste and make sure what they purchase is what they truly want to invest in.
- I do very well getting along with new customers or people. I strive in retail, I love building rapport with new clients, new co-workers, and new supervisors. Customer always comes first. I like to ask questions with the customers so that I can have a better idea of their taste, just what they are really looking for so we aren’t circling the store multiple times while they are there. It will give me an idea as to where in the store I know what they are looking for! I enjoy helping, making things easier for the customer, and finding exactly what they came for.
Office Assistant
USC Cancer Research Hospital
06.2009 - 08.2010
- Organizing, making sure specific samples are sent to correct labs
- Research for Prostate Cancer and Pancreatic Cancer
- Lab Assistant
- Responsible for the samples for research
- Taught me to have a passion to help others
- Being precise
Education
Some college - Psychology
Irvine Valley College/ Saddleback
Irvine, CAMedical Assistant - Health And Wellness
Stepful
Laguna Hills, CA03.2025
Skills
- 10 years of professional customer service
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Outgoing personality
- Verbal/written communication
- Meeting deadlines
- Positive and professional
Certification
- Medical Assistant
- BLS
- CPR/AED/FIRST AID
Timeline
Sales Associate
Nordstrom
02.2026 - Current
Medical Assistant
Urgent Care
03.2025 - 12.2025
Sales and Tech Bench
Staples
03.2022 - 01.2024
Administrative Assistant
DAUM Commercial Real Estate Services
01.2020 - 04.2020
Hostess
Yard House
07.2019 - 09.2019
Mentor
Boys and Girls Club of Costa Mesa
02.2019 - 04.2019
Administrative Assistant
Black Rock Group
03.2015 - 04.2017
Sales Associate
Nordstrom
10.2011 - 01.2013
Office Assistant
USC Cancer Research Hospital
06.2009 - 08.2010
Some college - Psychology
Irvine Valley College/ Saddleback
Medical Assistant - Health And Wellness
Stepful