Tesia Owede
Oakville,ON
Summary
Energetic server with a background in high-volume restaurant environments and a proven track record at Sunny Side Grill and Cactus, adept in POS operation, and fostering team collaboration. Excelled in enhancing customer satisfaction and streamlining service processes. Current student working toward a Bachelor's degree in Psychology, and seeking an opportunity to apply skills learned in the classroom to a professional setting. Knows how to deliver superior guest service while maintaining a professional rapport with team members. Strong skills in order and payment processing, upselling techniques, and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Sunny Side Grill
Oakville, ON
02.2025 - Current
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Explained menu items, describing ingredients and cooking methods upon request.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
Hostess and Busser
Sunny Side Grill
Oakville, ON
08.2024 - 08.2024
- Managed team performance, kept stations stocked, and ensured servers were handling.
- Kept customers happy, seating each quickly, and always resolving complaints to complete satisfaction.
- Used the POS system to input reservations and orders.
- Presented menus and promoted specials to customers at the time of seating.
- Maintained the cleanliness of the hostess stand, lobby area, and menus.
- Served drinks to customers upon seating.
Cashier/Front End
Nature's Emporium
Oakville, ON
08.2023 - 11.2023
- Elevated in-store experience, assisting visitors in finding products promptly throughout the sales area.
- Sorted, totaled, and wrapped currency and bills.
- Followed all store policies regarding payment processing and cash handling.
- Recorded daily transactions in the system using correct procedures and focusing on accuracy.
- Utilized POS systems efficiently, minimizing customer wait times.
Sales Associate
Bath & Body Works
Oakville, ON
01.2023 - 08.2023
- Maintained customer satisfaction, quickly resolving issues, and offering expert assistance.
- Recommended merchandise to suit customers' budgets and preferences.
- Utilized POS systems efficiently for transaction processing.
- Greeted customers, and asked questions to assess their needs.
Busser and Dishwasher
Sunny Side Grill
Oakville, ON
05.2022 - 10.2022
- Updated entranceway signage with daily specials and promotions.
- Handled customer payments, tracking orders, and processing transactions with high accuracy.
- Assisted bussers in clearing tables to expedite turnover time between seatings.
- Inspected dining areas and directed staff to bring spaces up to standards.
- Operated dishwashers and common kitchen equipment.
- Ensured all kitchen utensils and equipment were clean and sanitized before use.
- Maintained cleanliness and organization of the dishwashing area and kitchen workspace.
Barista and Cashier
Cactus Club Cafe
01.2021 - 12.2021
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Described menu items to customers and suggested products based on stated preferences.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Education
Bachelor of Arts - Psychology
York University
North York, ON06.2028
High School Diploma -
White Oaks Secondary School
Oakville, ON06-2024
Skills
- Customer service
- Restaurant experience
- Time management
- Food service
- Guest services
- Cognitive assessment
- Team collaboration
- Conflict resolution
- Attention to detail
- Multitasking and organization
- Positive and professional
- Customer feedback management
- High volume dining
- Server training
- Take-out service
Affiliations
- Hairstylist on the side
- Cooking
- Event Planning
Certification
- Smart Serve certification
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Server
Sunny Side Grill
02.2025 - Current
Hostess and Busser
Sunny Side Grill
08.2024 - 08.2024
Cashier/Front End
Nature's Emporium
08.2023 - 11.2023
Sales Associate
Bath & Body Works
01.2023 - 08.2023
Busser and Dishwasher
Sunny Side Grill
05.2022 - 10.2022
Barista and Cashier
Cactus Club Cafe
01.2021 - 12.2021
Bachelor of Arts - Psychology
York University
High School Diploma -
White Oaks Secondary School
Similar Profiles
Lillian MeshkiLillian Meshki
Server at Sunny Side GrillServer at Sunny Side Grill
Kelsey WilsonKelsey Wilson
Server at Sunny Side UpServer at Sunny Side Up
Kendall MooreKendall Moore
Bed Cleaner at Sunny Side Up TanningBed Cleaner at Sunny Side Up Tanning