Tesi Altiman
Sarnia
Summary
Dedicated and hard-working university student. Highly adaptable, with strong teamwork, communication, and customer service skills. Passionate about providing excellent guest experiences in fast-paced environments. Quick learner with a strong work ethic, ready to contribute to a dynamic team.
Overview
3
3
years of professional experience
Work History
Host
Cactus Club Cafe, Kelowna Yacht Club
03.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Community Engagement Coordinator
CARE, Climate Action Ripple Effect
09.2024 - Current
- Supported teachers in delivering sustainability-related activities, applying knowledge from my Bachelor of Sustainability degree.
- Engaged directly with students in classroom settings, fostering learning through interactive discussions and hands-on activities.
Customer Service Employee
Walmart
01.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Collaborated with cross-functional teams to address complex customer concerns, delivering comprehensive solutions.
- Assisted in training new hires on company procedures, policies, and best practices to ensure a seamless integration into the customer service team.
Education
Bachelors of Sustainability - Environmental Science
The University of British Columbia
Kelowna BC01-2027
Skills
- Nonprofit experience
- Customer service
- Critical thinking
- Team collaboration
- Multitasking proficiency
- Fast learner
Languages
English
Native or Bilingual
Timeline
Community Engagement Coordinator
CARE, Climate Action Ripple Effect
09.2024 - Current
Host
Cactus Club Cafe, Kelowna Yacht Club
03.2024 - Current
Customer Service Employee
Walmart
01.2022 - 01.2023
Bachelors of Sustainability - Environmental Science
The University of British Columbia
Similar Profiles
Laurianne JacksonLaurianne Jackson
Communications & Business Development Manager at Kelowna Yacht ClubCommunications & Business Development Manager at Kelowna Yacht Club
Andrew ShoneAndrew Shone
Sous Chef at Cactus Club Cafe Coal HarbourSous Chef at Cactus Club Cafe Coal Harbour
LUKE HANSONLUKE HANSON
Line Chef at Cactus Club CafeLine Chef at Cactus Club Cafe