Teshia Müller
Brampton,ON
Summary
A high-energy individual with a passion for improving the quality of life for others, looking to join a dynamic team. I am very organized, efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm, and humor. A creative, resourceful, and flexible individual, able to adapt to changing priorities, and maintain a positive attitude and strong work ethic. Well-coordinated managerial positions that handle diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organizes resources and clerical support to maintain smooth and efficient operations and enhance team success. Although I do not have immediate experience in law enforcement I am experienced in stressful situations and handling challenges. I bring observational skills, knowledge of de-escalation techniques and background dealing with physically demanding situations. Looking to put knowledge and abilities to good use in a position focused on safety and community relations. I thrive in exceeding expectations and have always had a passion for law enforcement.
Overview
13
13
years of professional experience
Work History
Correctional Officer
Ministry of the Solicitor General
05.2023 - Current
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Tracked inmates through head counts, log books, and scheduled programs.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, processed property, and searches.
- Conducted routine and emergency head counts.
- Observed behavior of inmates individually and in groups.
- Booked new inmates into facility and processed inmates for release.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Interviewed inmates to obtain information and assess needs.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
Office Manager / Property Maintenance
Reiner's Ultra Services
05.2015 - 02.2022
- Manage schedules, keep track of hours, locations, billing, invoices, payroll and remittances, organize office functions, and oversee daily operations of company
- Document and photograph locations current damages, mapping, liabilities, and note immediate changes before drawing up contracts for schools and industrial properties
- Coached new hires on company processes while managing employees to achieve maximum production.
- Situates new employees in their work environment as efficiently and stress-free as possible
- Renegotiate contracts, implement supplies, assist with upkeep of machinery and standardize procedures in cleanliness and safety.
- Landscaping Duties include picking up garbage, trimming, push mowing and operating tractors, and creating beautiful garden beds
- Winter Duties include snow removal, shoveling, salting, and operating a plow
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
Physiotherapist Assistant
Action Physiotherapy Clinic
01.2012 - 12.2014
- Successfully completed 350-hour internship
- Managed daily office functions for a staff of 7 professionals
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Prepared administrative duties including answering phones, scheduling, filing, communicating with insurance companies, and inputting information into the system
- Assisted with evaluations and soap notes
- Assisted with home care visits
- Organized each staff members calendars and scheduled patient appointments to minimize wait times
- Contributed to patient care plan development and monitoring in outpatient setting
- Taught patients how to live within limits of capabilities and celebrated successes.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
- Reviewed exercises with clients
- Answered patient questions promptly through email, phone and in person
- Completed modalities, hot packs, Ultrasounds, IFC treatments and bedside care for clients
- Maintained a clean and safe working environment.
Education
Associate of Science - Management
National American University
Rapid City, SD2021
Diploma - Occupational Therapist Assistant
Trios College,
Brampton, Ontario2013
Diploma - Physiotherapist Assistant
Trios College
Brampton, Ontario2012
GED -
BRAMPTON
Ontario2009
Skills
- Administrative
- Office Management
- Payroll and QuickBooks
- MS Office, including Word, Excel, PowerPoint, and Internet Explorer
- Communication (Written and Oral)
- Interpersonal professional communications
- Tele-communications, scanners, and office technology
- Advanced Excel Spreadsheet Functions
- Accounts Payable and Receivable
- Billing, Invoicing, Pricing, and cash-handling
- Bookkeeping, scheduling, and filing
- Payroll Processing and remittance
- Medical Billing and Collections
- Year-End Reconciliation
- Monthly Closings
- Contracts, Vendor Agreements, and Insurance
- Customer service skills, customer assistance, and relations
- Soap notes, report preparation and documentation
- Staff Training
- Policy and Procedure Modification
- Research and Analysis
- Quantitative reasoning
- Environmental science
- Philosophical Ethics
- Adaptable and Resilient
- Friendly and Relatable
- Diligent Follow Through
- Efficient and thorough
- Photography Shoots
- Supervision and head counts
- Nonviolent Intervention and Rehabilitation Methods
- Behavioral Disorders Familiarity and Behavioral Observations
- De-Escalating Conflicts
- Detail Work
- Health and Safety Regulations
- Distributing Meals
- Self-Discipline and Dedication
- CPR and First Aid Level C
Timeline
Correctional Officer
Ministry of the Solicitor General
05.2023 - Current
Office Manager / Property Maintenance
Reiner's Ultra Services
05.2015 - 02.2022
Physiotherapist Assistant
Action Physiotherapy Clinic
01.2012 - 12.2014
Associate of Science - Management
National American University
Diploma - Occupational Therapist Assistant
Trios College,
Diploma - Physiotherapist Assistant
Trios College
GED -
BRAMPTON