TERYLE GUTIERREZ
Menifee
Summary
Results-driven Front Desk Agent with expertise in front desk operations and guest services. Skilled in managing reservations and payments, utilizing Opera and Fosse systems for operational efficiency. Strong communicator with a focus on enhancing guest satisfaction through effective problem resolution and collaboration with housekeeping and maintenance teams. Seeking to contribute to a high-performing hotel environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Front Desk Services Agent
Staybridge Suites
Temecula
06.2021 - 01.2025
- Provided exceptional guest service during check-in and check-out.
- Managed reservations, room assignments, and guest account updates using Opera.
- Processed payments, billing adjustments, and guest folios accurately.
- Coordinated with housekeeping and maintenance to resolve guest concerns promptly.
- Assisted with daily front desk operations in a high-volume hotel environment.
- Maintained guest satisfaction by addressing requests and special accommodations.
Front Desk Agent / Night Auditor
Fairfield Inn & Suites by Marriott
Menifee
01.2021 - 05.2021
- Managed guest arrivals and departures while ensuring excellent customer service.
- Completed night audit procedures and balanced daily revenue reports.
- Processed guest payments and maintained accurate account records.
- Assisted with reservations and guest inquiries.
Night Auditor / Front Desk Agent
Holiday Inn Express
Temecula
02.2006 - 05.2008
- Conducted nightly audits and reconciled daily hotel transactions.
- Assisted guests with reservations, billing, and special requests.
- Provided exceptional customer service and resolved guest concerns.
- Maintained accurate financial and occupancy records.
Night Auditor
Navy Lodge
Port Hueneme
07.1998 - 06.2002
- Executed nightly audits and reconciled daily revenue reports to ensure financial accuracy.
- Managed guest accounts and maintained financial records to support seamless operations.
- Facilitated guest check-ins and provided front desk support to enhance customer experience.
Education
High School Diploma -
Apollo High School
Simi Valley, CASkills
- Front Desk Operations
- Check-in procedures
- Room reservations
- Reservation management
- Night Audit
- Opera PMS
- FOSSE PMS
- Payment Processing
- Cash handling
- Billing adjustments
- Up-selling techniques
- Guest Relations
- Guest service
- Guest accommodations
- Problem Resolution
- Conflict resolution
- Problem solving
- Time management
- Team Collaboration
- Hospitality services
- Verbal communication
- Reservation systems
- Payment systems
- Facility Management
- Verbal communication
- Reservation systems
Certification
- Certified Dance Instructor, Liquid Motion Inc., 2019
- Veterinary Assistant Coursework, University of Phoenix
Quote
Trusted to oversee front desk operations and assist in training new team members while maintaining high guest satisfaction standards.
Timeline
Front Desk Services Agent
Staybridge Suites
06.2021 - 01.2025
Front Desk Agent / Night Auditor
Fairfield Inn & Suites by Marriott
01.2021 - 05.2021
Night Auditor / Front Desk Agent
Holiday Inn Express
02.2006 - 05.2008
Night Auditor
Navy Lodge
07.1998 - 06.2002
High School Diploma -
Apollo High School