Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Teruba Suthakaran

London,ON

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Clerk

Western Residence
09.2023 - 05.2024
  • Delivered Exceptional Customer Service: Greeted guests at the front desk, addressing inquiries about residence services, amenities, and university information, which enhanced the overall resident and visitor experience.
  • Resolved Issues Promptly: Handled guest complaints professionally, resolving concerns quickly to maintain high levels of satisfaction.
  • Managed Administrative Tasks: Used Microsoft tools to schedule appointments, create logs, and answer phones, while monitoring front desk telephone lines attentively and multitasking effectively during busy periods to ensure prompt responses to calls.
  • Ensured Security and Compliance: Conducted regular audits of residence key usage to secure the building and reported any suspicious activity to Residence Life Staff or Campus Police.

Instructor

UCMAS
03.2022 - 11.2023
  • Taught Abacus Techniques: Instructed students on effective abacus techniques to enhance arithmetic skills and mental calculation abilities.
  • Promoted Environmental Safety: Maintained a clean, organized learning environment to ensure a safe and conducive educational setting.
  • Communicated with Parents: Provided progress updates and discussed students' development and areas for improvement.

Volunteer

CNIB Vision Mate
05.2023 - 08.2023
  • Provided Companionship and Support: Offered emotional support and companionship to an elderly individual with visual impairment, reducing feelings of loneliness and isolation.
  • Assisted with Daily Activities: Helped with daily activities such as taking walks and engaging in meaningful conversations to enhance the client’s well-being.
  • Acquired Proficiency in Braille: Learned Braille to effectively communicate and support the client’s needs.

Instructor

WM Badminton Club
08.2021 - 08.2022
  • Instruction on Badminton Techniques: Provided guidance on grip, footwork, and strategy to enhance students' skills and performance.
  • Equipment Organization and Maintenance: Managed equipment, including retrieving shuttlecocks and setting up the play area.
  • Supportive and Inclusive Environment: Fostered teamwork and sportsmanship among participants.

Part-time Accounting Clerk

Light Speed Express
07.2020 - 08.2022
  • Customer Invoice Management: Handled receivables by making collection calls, creating invoices, and applying payments to clear invoices.
  • Bank Transactions: Deposited cheques at the bank, managed cash application, and performed bank reconciliations to ensure accuracy in financial records.
  • Administrative Filing: Printed and organized packing slips and invoices alphabetically for efficient filing, both for receivables and payables.
  • Accounts Payable Management: Processed payments for utilities, supplies, and other expenses, and maintained accurate fuel expense reports by reconciling gas bills and bank statements.

Instructor

Kumon
03.2022 - 07.2022
  • Marked and Reviewed Student Paperwork: Ensured accuracy and provided constructive feedback.
  • Assisted with Filing and Reorganization: Streamlined administrative processes for educational materials.
  • Supported Students: Addressed questions and clarified concepts to help them progress in their studies.

Tutor

Brilliant Minds Online Tutoring Services
12.2020 - 05.2022
  • Provided Homework Assistance: Utilized specific curriculum and materials to support students.
  • Supported Study Habits and Exam Strategies: Helped students develop effective study techniques and exam preparation methods.
  • Collaborated on Homework Assignments: Worked with students to complete assignments, identify lagging skills, and address weaknesses.
  • Motivated Students: Encouraged a positive learning attitude, built self-confidence, and reduced fear of failure.

Volunteer

PLASP Child Care Services
09.2019 - 06.2020
  • Maintained Facilities: Ensured clean, neat, and operational spaces to meet program needs.
  • Supported Events: Assisted with organization and planning to ensure engaging, fun, and smoothly running events.
  • Utilized Interpersonal Communication: Effectively conveyed information to children and staff members.
  • Coordinated with Staff: Communicated regularly to stay informed about volunteer opportunities and events.

Volunteer

Bocce Tournament
11.2018 - 11.2018
  • Assisted Students with Special Needs: Provided support throughout the bocce tournament.
  • Supported Special Events and Programs: Assisted with various events and programs.
  • Ensured Engaging and Smooth-Running Events: Helped with organization and planning to facilitate fun and successful events.

Education

Western University
London Ontario
05.2027

High School & International Baccalaureate Diploma -

Harold M. Brathwaite Secondary School
Brampton, ON
05.2022

Skills

  • Customer Service: Delivered exceptional service by greeting guests, addressing inquiries, and resolving complaints promptly at the front desk
  • Administrative Management: Utilized Microsoft tools for scheduling, logging, and phone management; multitasked effectively during busy periods
  • Security and Compliance: Conducted regular audits and reported suspicious activity to ensure building security
  • Teaching and Instruction: Instructed students on abacus techniques and badminton, provided constructive feedback, and promoted a supportive learning environment
  • Organizational Skills: Managed equipment and maintained organized filing systems, ensuring efficient access to financial records and smooth-running events
  • Communication: Effectively communicated with students, parents, and staff members, providing updates, clarifications, and motivational support

Certification

SAFe Certification : Scaled Agile Framework (SAFe) Certified – Demonstrates proficiency in Agile practices and principles at scale.

Accomplishments

  • Ontario Badminton U17 Rank : Ranked 32nd in Ontario for U17 badminton, showcasing competitive skills and dedication in the sport.
  • Spirit of Math Schools Graduate : Completed the Spirit of Math Schools program, recognized for excellence in mathematics education and problem-solving abilities.
  • Swimming Bronze Medallion : Achieved a Bronze Medallion certification, demonstrating proficiency in water rescue and emergency response skills.
  • Intermediate Level Figure Skater : Attained Intermediate level in figure skating, reflecting advanced technical skill and commitment to the sport.

Languages

English
Native or Bilingual

Timeline

Front Desk Clerk

Western Residence
09.2023 - 05.2024

Volunteer

CNIB Vision Mate
05.2023 - 08.2023

Instructor

UCMAS
03.2022 - 11.2023

Instructor

Kumon
03.2022 - 07.2022

Instructor

WM Badminton Club
08.2021 - 08.2022

Tutor

Brilliant Minds Online Tutoring Services
12.2020 - 05.2022

Part-time Accounting Clerk

Light Speed Express
07.2020 - 08.2022

Volunteer

PLASP Child Care Services
09.2019 - 06.2020

Volunteer

Bocce Tournament
11.2018 - 11.2018

Western University

High School & International Baccalaureate Diploma -

Harold M. Brathwaite Secondary School

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Teruba Suthakaran