Tertsea Samuel Apuugum
Burnaby,BC
Summary
An adept and versatile individual with over 5 years experience as an operations specialist/co-founder of a successful entertainment business and a customer service representative. Currently in pursuit of an opportunity that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Operations Specialist/Manager
Choplife Vancity
02.2021 - Current
- Coordinated and executed lots of successful specialized events, managing all aspects from vendor selection and space booking to worker coordination, resulting to significant increase in guest attendance compared to previous events.
- Implemented an innovative advertising campaign for the event, utilizing social media platforms and targeted email marketing to reach a wider audience of potential attendees, resulting in increase of ticket sales
- Developed and implemented efficient operational processes for event planning and execution, resulting in reduction of overall costs and improved logistical coordination.
Casting Extra
Hollywood North Extras
01.2021 - Current
- Utilized improvisational skills to effectively portray diverse characters in various settings
- Performed in over 20 productions, including movies, TV series, music videos, and adverts
- Collaborated with directors and producers to bring their vision to life on screen
Event Coordinator/Stage Manager
African Decent Festival
08.2023 - 08.2023
- Together with my team we helped bring together another festival for people of African decent especially but the society as a whole, coordinating with health care workers and security to ensure the event which brings in over 2,000 people runs smoothly and safe
- Also ensured the on-stage activities flowed in accordance to the time schedule presented
Customer Service Representative
Cubic Transportation Systems
10.2019 - 04.2023
- Handled incoming calls and emails with an average response time of under 2 minutes, maintaining a high level of customer satisfaction at 95%
- Assisted customers in creating new accounts and educated them on website navigation, resulting in a 50% increase in user adoption of online services
- Resolved customer issues and provided troubleshooting support for travel cards, resulting in a 75% decrease in refund requests
Education
Research Design: Inquiry And Discovery
University of North Texas
Denton, Texas04-2022
Bachelor of Environmental Science - Global Environmental Systems
Simon Fraser University
Burnaby, BC12.2017
Associate of Art Degree - undefined
Fraser International College
Burnaby, BC08.2015
Skills
- Communication
- Email management
- Multi-line telephone operations
- Operations coordination
- Event planning
- Microsoft Office: Excel, Powerpoint, Word, Outlook
- ArcGIS
- Environmental risk assessment
- Data analysis
- Report writing
- Group/Team collaboration
- Time management
Timeline
Event Coordinator/Stage Manager
African Decent Festival
08.2023 - 08.2023
Operations Specialist/Manager
Choplife Vancity
02.2021 - Current
Casting Extra
Hollywood North Extras
01.2021 - Current
Customer Service Representative
Cubic Transportation Systems
10.2019 - 04.2023
Associate of Art Degree - undefined
Fraser International College
Research Design: Inquiry And Discovery
University of North Texas
Bachelor of Environmental Science - Global Environmental Systems
Simon Fraser University
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