Tersit Shifaw-Stevens
Whitby,ON
Summary
With over 15 years of experience in retail management, A seasoned professional who can deliver results in store operations, sales, and service team leadership. Poesies passion for creating a great customer experience and building loyal relationships with both customers and staff. Successfully managed multi-million dollar stores at various locations, increasing profits, reducing costs, and driving sales. Skilled at training employees on exceptional customer service etiquette and sales techniques. Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Store Manager/ASM/Supervisor/ Barista
Starbucks Coffee Canada
01.2004 - Current
- Brought the Starbucks experience to life by managing store operations, driving financial success, building great teams, and creating a great atmosphere for customers
- Achieved these aspirations autonomously, while leveraging a world class brand and business practices
- Grew successful, multi-million-dollar stores at various locations
- Drove sales, leveraging business acumen, efficiency and problem-solving
- Inspired others and made sure to drive and achieve results through the team
- Trained new Store managers and developed six store managers from within t company
- Completed weekly schedules and processed payroll
- Worked closely with the district managers to help district team develop in different areas
- Helped with different community outreach opportunities
- Tree planting, Coldest Night, Food Banks in our community.
Store Manager
DAVIDsTEA - Oshawa, ON
01.2018 - 12.2020
- Oversaw merchandising and displays, signage, decoration and cleaning to maintain safety and readiness for customers
- Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis
- Managed inventory tracking and physical inventory counts to minimize loss
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Education
GED -
George Brown College - Toronto, ON
Toronto, ON01.2005
GED -
George Brown College - Toronto, ON
Toronto, ON01.2004
Skills
- Staff training and development
- Recruiting and hiring
- Payroll
- Sound judgment
- Sales Management
- Profit and loss accountability
- Cross-functional team management
- Calm under pressure
- Merchandising
- Loss Prevention
- Computer-savvy
- Customer retention
- Retail inventory management
- Store Merchandising
- Shift Scheduling
Timeline
Store Manager
DAVIDsTEA - Oshawa, ON
01.2018 - 12.2020
Store Manager/ASM/Supervisor/ Barista
Starbucks Coffee Canada
01.2004 - Current
GED -
George Brown College - Toronto, ON
GED -
George Brown College - Toronto, ON
- Food Safety Certification
- First Aid Certification
Certification
- Food Safety Certification
- First Aid Certification
Languages
English
Full Professional
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