Terry Disterheft
Kamloops,Canada
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support. Outgoing office administrator with several years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Traffic Control Person
Yellowstone Traffic & Safety Ltd.
Kamloops, Canada
10.2025 - Current
- Manage traffic flow to ensure safety at construction sites.
- Direct vehicles and pedestrians around work zones effectively.
- Set up and maintaine signage for road safety compliance.
ASSISTANT OFFICE MANAGER AND TRAINING COORDINATOR
OH&S Safety Consulting & Training Solutions
Kamloops, Canada
03.2023 - 09.2024
- Accredited and experienced Instructor in Health & Safety.
- Coordinated communication between clients and trainers to ensure smooth service delivery.
- Supported the development of training materials for safety consulting services.
- Managed digital filing systems to enhance document accessibility and organization.
- Responded promptly to customer inquiries via phone or email.
- Maintained a calendar of events, meetings, conferences, appointments.
- Developed, implemented and maintained systems for the filing of records, reports and documents.
- Collected and coded various documents to prepare for filing, storage, and processing.
GUEST SERVICE REPRESENTATIVE
Alstom Transportation
Toronto, Canada
11.2015 - 12.2021
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Maintained accurate records of guest interactions and transactions for reference.
- Collaborated with team members to ensure smooth operations during peak hours.
- Performed daily cash-outs and reconciliations of all transactions.
- Developed a strong understanding of company policies and procedures.
- Formerly Bombardier Transportation
REAL ESTATE BROKER
PSR Realty Inc., Brokerage
Toronto, Canada
05.2010 - 10.2010
- Facilitated property showings for clients, showcasing key features and benefits.
- Negotiated contracts and agreements between buyers and sellers effectively.
- Provided expert advice on real estate investments and property management.
REAL ESTATE Sales Rep/BROKER
Royal Lepage R.E.S. Ltd., Brokerage
Toronto, Canada
06.2005 - 05.2010
- Assisted clients in buying, selling, and leasing residential properties.
- Conducted property showings and open houses for potential buyers.
- Prepared market analysis reports to determine property values.
- Collaborated with mortgage brokers to facilitate financing options for clients.
- Negotiated purchase agreements and contracts on behalf of clients.
- Maintained strong client relationships through regular follow-ups and communication.
OWNER/OPERATOR
Bliss'que Business Development
Toronto, Canada
01.2000 - 05.2003
- Developed strategic business plans to enhance service offerings and client engagement.
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Oversaw financial management, including budgeting and expense tracking for sustainability.
- Built strong client relationships through effective communication and tailored solutions.
- Trained staff on best practices for customer service and operational procedures.
- Implemented marketing strategies to increase brand visibility and attract new clients.
- Conducted market research to identify trends and inform business development initiatives.
- Coordinated partnerships with local businesses to enhance service delivery and reach.
Education
Traffic Control Person Certificate
BC Construction Safety Alliance
Kamloops, BC10-2025
Ground Disturbance CGA 201 - Work Safety
OH&S Safety Consulting And Training Solutions Ltd.
Kamloops04-2024
Occupational First Aid Level 1 - Work Safety
OH&S Safety Consulting and Training Solutions Ltd.
Kamloops09.2023
Joint Occupational Health and Safety Committee - Work Safety
OH&S Safety Consulting and Training Solutions Ltd.
Kamloops08.2023
Real Estate Broker -
Ontario Real Estate Association
Toronto, ON06-2005
Mortgage Broker -
Ontario Mortgage Brokers Association
London, ON06-2005
Real Estate Sales Representative -
Ontario Real Estate Association
06-2004
Financial Advisor, Canadian Securities Certification -
Canadian Securities Institute
12-1986
French and Euroeconomics Certificate - French And European Culture
Eurocentre Language Schools
Lausanne, Switzerland01-1985
Bachelor of Arts - Economics and Urban Planning
University of Toronto
Toronto, ON05-1984
High School Diploma -
Humberside Collegiate Institute
Toronto06-1977
Skills
- Traffic management
- Safety compliance
- Customer service
- Team collaboration
- Workplace safety
- Conflict resolution
- Training delivery
- Documentation management
- Real estate negotiation
- Business administration
- Scheduling and calendar management
- Staff training
- Office management
Certification
• Occupational First Aid Level 1
• Joint Occupational Health and Safety Committee and Worker Rep
• Ground Disturbance BCCGA 201
Ground Disturbance Alberta CGA201
Instructor Certification
• Joint Occupational Health and Safety Committee and Worker Rep
• Ground Disturbance BCCGA 201
Ground Disturbance Alberta CGA201
Instructor Certification
Languages
- English
- French
- Ukrainian, Native
- English, Native
- French, Conversational
Other
I have been fully vaccinated against COVID-19 (5 doses).
Languages
English
Professional
French
Elementary
Ukrainian
Professional
Affiliations
Yoga, Pickleball, Tennis, Skiing,
Timeline
Traffic Control Person
Yellowstone Traffic & Safety Ltd.
10.2025 - Current
ASSISTANT OFFICE MANAGER AND TRAINING COORDINATOR
OH&S Safety Consulting & Training Solutions
03.2023 - 09.2024
GUEST SERVICE REPRESENTATIVE
Alstom Transportation
11.2015 - 12.2021
REAL ESTATE BROKER
PSR Realty Inc., Brokerage
05.2010 - 10.2010
REAL ESTATE Sales Rep/BROKER
Royal Lepage R.E.S. Ltd., Brokerage
06.2005 - 05.2010
OWNER/OPERATOR
Bliss'que Business Development
01.2000 - 05.2003
Traffic Control Person Certificate
BC Construction Safety Alliance
Ground Disturbance CGA 201 - Work Safety
OH&S Safety Consulting And Training Solutions Ltd.
Occupational First Aid Level 1 - Work Safety
OH&S Safety Consulting and Training Solutions Ltd.
Joint Occupational Health and Safety Committee - Work Safety
OH&S Safety Consulting and Training Solutions Ltd.
Real Estate Broker -
Ontario Real Estate Association
Mortgage Broker -
Ontario Mortgage Brokers Association
Real Estate Sales Representative -
Ontario Real Estate Association
Financial Advisor, Canadian Securities Certification -
Canadian Securities Institute
French and Euroeconomics Certificate - French And European Culture
Eurocentre Language Schools
Bachelor of Arts - Economics and Urban Planning
University of Toronto
High School Diploma -
Humberside Collegiate Institute