Terry Lyn Simba
Kakisa,NT
Summary
Dynamic dedicated hardworker with a proven track record at Kaagee Tu First Nation, adept in time management and analyzing data. Excelled in enhancing customer satisfaction and streamlining operations, achieving higher employee retention and project efficiency. Skilled in team collaboration and computer skills, consistently delivering on-time projects within budget, fostering positive experiences and professional growth.
Overview
13
13
years of professional experience
Work History
AAROM Assistant
Kaagee Tu First Nation
08.2024 - Current
- Helped facilitate smooth project by managing deadlines, resources allocation, and progress updates.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Tourism Coordinator
Kaagee Tu First Nation
04.2023 - 03.2024
- Entertained guests with various props and signs for maximum engagement, fun, and lasting memories with tourism appreciation days and bbq's.
- Educated patrons on points of interest and encouraged groups to ask questions.
- Increased tourist satisfaction through effective coordination of services and activities.
- Built personal relationships with guests to promote positive experiences.
- Enhanced visitor experience by developing and implementing engaging tourism programs.
- Analyzed visitor feedback data, identifying areas requiring improvement and implementing necessary changes to enhance guest satisfaction levels.
Arctic Energy Champiom
Kaagee Tu First Nation
04.2023 - 10.2023
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
- Resolved customer complaints gracefully, ensuring repeat business and customer loyalty.
- Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
- Greeted customers, answered questions.
Operations Manager
Noda Enterprises Ltd
08.2011 - 12.2018
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
No Degree - Teacher Education Program (TEP) Yr 2
Aurora College
Fort Smith, NTHigh School Diploma -
Diamond Jeness Secondary
Hay River, NTNo Degree - Tourism Leadership Course
Banff Student of ARTs
Banff10-2023
High School Diploma -
Thomas Simpson Secondary School
01-2003
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Analyzing fishing stock data
- Data Entry
- File and Record Keeping
- Meeting planning
Languages
English
Native or Bilingual
Timeline
AAROM Assistant
Kaagee Tu First Nation
08.2024 - Current
Tourism Coordinator
Kaagee Tu First Nation
04.2023 - 03.2024
Arctic Energy Champiom
Kaagee Tu First Nation
04.2023 - 10.2023
Operations Manager
Noda Enterprises Ltd
08.2011 - 12.2018
No Degree - Teacher Education Program (TEP) Yr 2
Aurora College
High School Diploma -
Diamond Jeness Secondary
No Degree - Tourism Leadership Course
Banff Student of ARTs
High School Diploma -
Thomas Simpson Secondary School
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