Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Terry West

MURRIETA

Summary

Results-driven sales representative with expertise in client relationship management and technical problem-solving. Proven ability to prepare accurate quotes and enhance customer satisfaction through strategic collaboration and attention to detail.

Overview

8
8
years of professional experience

Work History

Inside/Outside Sales Representative

Elmco Stewart
San Diego
04.2023 - 07.2025
  • Prepared accurate quotes for commercial plumbing projects across Southern California.
  • Collaborated with outside sales representatives to support quotations, sourcing, and order fulfillment.
  • Fielded client inquiries in San Diego and City of Industry territories, enhancing sales efforts.
  • Ensured compliance with Buy American Act standards for all materials used in projects.
  • Coordinated responses to complex technical product inquiries with manufacturers and engineering teams.
  • Delivered emergency field support by providing materials and resolving urgent project issues.
  • Supported warehouse operations, contributing to efficient shipping, receiving, and order fulfillment.
  • Maintained expertise in product lines including JR Smith, Murdock, and Acorn for contractor support.

Warehouse Manager/Inside Sales Representative

Temecula Winneslon
MURRIETA
03.2021 - 03.2023
  • Advanced from warehouse manager to inside sales, developing important client relationships and guiding sales staff.
    Utilized over 30 years of plumbing and business knowledge to deliver outstanding results.
    Prepared and managed large job quotes while recommending effective customer solutions.
    Worked collaboratively with VP on strategic accounts to ensure success.
    Supported inventory management efforts to optimize supply chain operations.
    Built strong connections with major accounts, enhancing customer satisfaction and retention.
    Applied practical knowledge to solve client issues proactively with tailored advice.
    Encouraged a supportive atmosphere within the sales team for improved performance.

Warehouse Manager/Purchasing/Warranty Administrator

We Care Heating And Air
MURRIETA
02.2017 - 02.2021
  • Managed purchasing for HVAC and plumbing service trucks, ensuring timely acquisition of materials.
    Oversaw warranty processes, addressing claims efficiently to maintain customer satisfaction.
    Led warehouse operations, optimizing receiving and inventory management practices.
    Coordinated ordering of special parts across departments to minimize downtime for vehicles.
    Served as primary contact for service inquiries, warranty issues, and plumbing needs.

Education

Bachelor of Arts - English

University of North Texas
Denton, TX

Skills

  • Quotation preparation
  • Compliance management
  • Technical product knowledge
  • Client relationship building
  • Emergency field support
  • Customer relationship management
  • Inventory optimization
  • Supply chain coordination
  • Team collaboration
  • Sales strategy development
  • Problem solving
  • Negotiation skills
  • Effective communication
  • Conflict resolution
  • Field sales
  • Problem-solving
  • Warranty requirements
  • Competitor analysis

Affiliations

  • I am a creative and intelligent person who learns very quickly and strives to be the best at what I do. I am a natural problem solver. I have worn many managerial hats over the years, but I am as adept at following as leading. I feel I would be a worthy acquisition to any company that chooses to hire me. I am a family man who enjoys creative pursuits (I am an established fiction writer and artist.) I am a mature hard worker and I take my responsibilities seriously. I am outgoing and get along with co-workers and clients. B.A., English, EDUCATION North Texas State University

Timeline

Inside/Outside Sales Representative

Elmco Stewart
04.2023 - 07.2025

Warehouse Manager/Inside Sales Representative

Temecula Winneslon
03.2021 - 03.2023

Warehouse Manager/Purchasing/Warranty Administrator

We Care Heating And Air
02.2017 - 02.2021

Bachelor of Arts - English

University of North Texas

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Terry West