Terry Watts Jr
Dublin
Summary
Dynamic professional with a proven track record in customer service excellence and inventory management at Strizzi's. Recognized for enhancing team morale and fostering collaboration through effective training of new employees. Goal-oriented approach and attention to detail consistently deliver exceptional client experiences.
Overview
10
10
years of professional experience
Work History
Supervisor
Strizzi's
Livermore
01.2024 - Current
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Oversaw inventory management to maintain adequate stock levels and minimize waste.
- Acted as liaison between upper management and staff, promoting clear communication.
- Trained new employees on company policies to ensure compliance and understanding.
- Maintained strong relationships with colleagues and management for effective teamwork.
- Fostered a motivating work environment, boosting team morale significantly.
- Engaged customers through effective interpersonal skills to identify needs swiftly.
- Recognized by management for delivering exceptional customer service consistently.
General Manager
Strizzi's
Livermore
10.2022 - 01.2024
- Monitored and appraised inventory levels, placing timely orders to maintain optimal stock quantities.
- Conducted regular meetings with senior management to assess progress against established objectives.
- Supervised employees through effective planning, assignment distribution, and guidance.
- Delivered exceptional client experiences via hands-on leadership of associates and managers.
- Resolved customer complaints swiftly while upholding high service quality standards.
- Trained new employees on company policies, procedures, and responsibilities.
- Engaged customers using strong verbal skills to identify needs and preferences.
- Provided comprehensive support and mentorship to new hires on various company programs.
Server/Restaurant Busser
Campo Di Bocce
Livermore
05.2015 - 03.2020
- Collaborated with hosts, bussers, and kitchen staff to ensure seamless service delivery.
- Delivered food orders promptly while maintaining courteous interactions with guests.
- Trained new employees on operational procedures and customer service standards.
- Operated POS terminals for accurate order entry, bill splitting, and payment processing.
- Maintained cleanliness of tables and chairs to prepare dining area for incoming customers.
- Stocked service areas efficiently during quiet periods to enhance productivity.
- Responded professionally to guest inquiries and complaints, ensuring high satisfaction levels.
- Executed opening and closing duties, including setting up dining area and restocking supplies.
Education
Real Estate
California Department of Real Estate
11-2021
High School Diploma -
Granada High School
Livermore06-2016
Skills
- Customer service excellence
- Inventory management
- Employee training and mentoring
- Team collaboration
- Performance evaluation
- Conflict resolution
- Goal orientation
- Attention to detail
- Self-motivation
Affiliations
- Father of one
- High School and Middle School wrestling coach
Timeline
Supervisor
Strizzi's
01.2024 - Current
General Manager
Strizzi's
10.2022 - 01.2024
Server/Restaurant Busser
Campo Di Bocce
05.2015 - 03.2020
Real Estate
California Department of Real Estate
High School Diploma -
Granada High School
Similar Profiles
Savanna MoranSavanna Moran
Warehouse Operations Lead at COCO The ShopWarehouse Operations Lead at COCO The Shop
Michelle GagnonMichelle Gagnon
Party Host at Scene 75Party Host at Scene 75
Zoe CollinsZoe Collins
Teacher’s Aide at ESCTeacher’s Aide at ESC
Terrell HinesTerrell Hines
Founder at RESET LABSFounder at RESET LABS
Shruti VashishtShruti Vashisht
Supervisor at Paragon SecuritySupervisor at Paragon Security