Summary
Overview
Work History
Education
Skills
Languages
Timeline
OperationsManager

Terry Uyeyama

Operations Manager
Richmond,Canada

Summary

Detail-oriented and results-driven Operations Manager with a distinguished background in enhancing customer service and satisfaction. Recognized for the ability to align operational strategies with customer-centric goals, consistently delivering high-quality service experiences. Adept at implementing customer-focused initiatives, demonstrating a track record of improving satisfaction scores and fostering customer loyalty. Leadership style emphasizes the importance of customer-centricity, inspiring teams to prioritize the needs and expectations of clients. With a keen understanding of customer journey mapping and feedback analysis, drives continuous improvement initiatives to exceed customer expectations. Committed to fostering a customer-centric culture that permeates all aspects of operations, ensuring lasting positive impressions and long-term relationships.

Overview

10
10

Years of managerial experience

Work History

Operations Manager

Securitas
Vancouver, BC
07.2023 - Current

Oversees guarding operations across multiple sites, managing subordinate officers and staff to ensure the delivery of high-quality services. Maintains regular communication with clients to assess and exceed service expectations, implementing corrective measures when necessary. Conducts meetings with both management and clients, providing valuable input on security planning, training, and assessments. Takes a proactive role in staff development, offering guidance and taking disciplinary actions as required. Ensures strict compliance with laws, regulations, and policies, fostering a positive and professional environment. Collaborates with management on scheduling, staffing, and equipment, making necessary adjustments. Contributes actively to company initiatives and swiftly resolves legal, financial, and administrative issues. Executes additional duties as required for the assigned office.

Field Service Manager

Securitas
Vancouver, BC
09.2022 - 07.2023
  • Monitor security guards from site to site
  • Resolve incidents and make reports
  • Manage crew for training and checking for certifications relevant ot the job
  • Work with scheduling dispatch to ensure staffing
  • Working with client to ensure the SLA

Operations Manager

Tact Company
Tokyo
01.2003 - 04.2005
  • Monitored and evaluated performance for a diverse group, including a student base of 22,000, 120 franchise owners, and 150-200 instructors, along with an administrative staff of 10-15 people.
  • Collaborated across departments to establish programs, lessons, and student activities.
  • Visited classrooms to assess teacher instructional techniques in annual evaluation cycles.
  • Guided instruction by mentoring teachers for improved leadership and teaching effectiveness.
  • Enforced school rules on attendance, discipline, and honesty.
  • Observed teachers in classrooms to identify areas for improvement.
  • Oversaw day-to-day work of classroom teachers and staff to meet district and state standards.
  • Evaluated curricula and programs for compliance with local regulations.
  • Talent Acquisition and Recruitment: Led the hiring process, reviewing CVs, conducting initial and shortlist interviews.
  • Candidate Vetting: Ensured a rigorous evaluation process for securing top-fit candidates.
  • Training and Development: Committed to employee growth, designing and implementing effective programs.

Flight Attendant

Royal Airlines
Richmond, BC
05.1998 - 10.2002
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrated safety equipment and procedures to meet guidelines.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
  • Followed safety, passenger and supply pre-flight checklists.
  • Conducted preflight checks to assess general condition and cleanliness of aircraft.
  • Kept cabin neat, clean and professional in appearance.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Managed refreshments cart at scheduled intervals to give passengers food and beverages.
  • Executed menu and drink orders to meet preferences of passengers.
  • Observed passengers for intoxication or possible threat to safety.

English Language Teacher

Global English College
Vancouver, BC
07.1995 - 08.1997
  • Used varied instructional resources and tools to strengthen English language skills.
  • Monitored and evaluated performance of school employees.
  • Facilitated staff meetings to convey policy changes and hear employee input.
  • Visited classrooms to evaluate teacher instructional techniques as part of annual evaluation cycle.
  • Cultivated positive relationships with parents and staff to facilitate school operations and student success.
  • Partnered with teaching staff to develop and improve curriculum offerings for students.
  • Oversaw day-to-day work of classroom teachers, administrative staff and school personnel to expertly serve students' needs and meet district and state standards.

Lead Hand Ramp Attendant

Hudson General
Richmond, BC
06.1981 - 04.1992
  • Fueled multiple models of commercial and private aircraft with Avgas and jet fuels for departure flights.
  • Operated equipment to support on-ground operations in between flights.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Connected electrical power units and service hoses to aircraft.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.

Ramp Attendant

Executive Air
Richmond, BC
06.1979 - 06.1981
  • Fueled multiple models of commercial and private aircraft with Avgas and jet fuels for departure flights.
  • Operated equipment to support on-ground operations in between flights.
  • Connected electrical power units and service hoses to aircraft.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.

Education

Basic Security Training - Security

Securiguard
Vancouver, BC
06.2023

Private Pilots Licence - Aviation

Pacific Flying School
Richmond, BC
05.1982

Skills

  • Customer Service Excellence: Prioritizing client satisfaction, integrating a strong service delivery focus into daily operations to ensure exceptional customer experiences
  • Business Operations Management: In-depth knowledge of business operations and human resources administration, demonstrating strategic thinking to enhance overall organizational efficiency
  • Relationship Building and Stakeholder Management: Proven ability to build and maintain strong relationships with clients and stakeholders, fostering positive connections and ensuring alignment with organizational goals
  • Project Management and Multitasking: Strong capacity to multitask and manage multiple projects simultaneously, ensuring timely completion while meeting deadlines
  • Effective Leadership: Recognized for leadership excellence, both as an independent leader and collaborative team member, fostering a positive work environment and achieving collective goals
  • Strategic Planning and Implementation: Proven ability to develop and implement strategies to enhance performance and profitability, synthesizing business and financial data to drive effective decision-making
  • Technical Proficiency: Technically sound, with expertise in Microsoft Office and Data Management software, facilitating efficient data handling and organizational processes
  • Initiative and Results-Driven: Highly proactive with a strong initiative to achieve results, demonstrating a commitment to integrity, ethics, responsibility, and ownership in all tasks

Languages

Japanese
Native/ Bilingual

Timeline

Operations Manager

Securitas
07.2023 - Current

Field Service Manager

Securitas
09.2022 - 07.2023

Operations Manager

Tact Company
01.2003 - 04.2005

Flight Attendant

Royal Airlines
05.1998 - 10.2002

English Language Teacher

Global English College
07.1995 - 08.1997

Lead Hand Ramp Attendant

Hudson General
06.1981 - 04.1992

Ramp Attendant

Executive Air
06.1979 - 06.1981

Basic Security Training - Security

Securiguard

Private Pilots Licence - Aviation

Pacific Flying School
Terry UyeyamaOperations Manager