Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Terry Smith

Huntsville,ON

Summary

Accomplished Lead Department Manager at Walmart Canada, adept in staff leadership and inventory management. Spearheaded initiatives that significantly enhanced customer satisfaction and department efficiency. Expert in food preparation and menu development, with a proven track record of mentoring teams to exceed performance targets. Demonstrates exceptional customer service and quality control skills, ensuring operational excellence.

Overview

2026
2026
years of professional experience

Work History

Lead Department Manager

Walmart Canada
09.2018 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Led a team of professionals to consistently achieve or exceed performance targets.

Food Service Manager

Ontario Pioneer Camp
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Oversaw training of more than 25 team members.
  • Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.

Executive Chef

Muskoka Bible Centre
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
  • Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
  • Oversaw business operations, inventory control, and customer service for restaurant.
  • Collaborated with front-of-house staff to ensure seamless dining experiences for guests.
  • Designed seasonal menus showcasing fresh local ingredients, supporting sustainable agriculture practices within the community.
  • Implemented special events promotions such as theme nights or cooking demonstrations to attract new clientele and boost sales revenues.

Sous Chef

Casual Gourmet Restaurant
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.

Education

Grade 12 - Business

Huntsville High Scool
Huntsville, ON
06.1983

Skills

  • Customer service
  • Food storage
  • Staff supervision
  • Staff leadership
  • Quality control
  • Menu development
  • Catering coordination
  • Food preparation

Languages

English
Full Professional

Timeline

Lead Department Manager

Walmart Canada
09.2018 - Current

Food Service Manager

Ontario Pioneer Camp

Executive Chef

Muskoka Bible Centre

Sous Chef

Casual Gourmet Restaurant

Grade 12 - Business

Huntsville High Scool

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Terry Smith