Terry Rinas
Edmonton,AB
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at EnCana. Excelled in roles requiring technical knowledge and safety procedures, alongside fostering teamwork and collaboration. Achieved significant improvements in efficiency and service quality, demonstrating reliability and a results-driven approach. Skilled in Microsoft Office and customer service, adept at meeting diverse client needs.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
43
43
years of professional experience
Work History
Customer Service Cashier
10th & 10th Car Wash
11.2021 - 09.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Building maintenance, Mechanical maintenance and servicing (wash pumps, chemical pumps, boilers)
Oilfield Operator
EnCana
05.2001 - 07.2019
- Followed plant safety procedures, rules, and regulations.
- Adjusted and maintained plant equipment for safety and performance.
- Performed minor mechanical work and routine equipment maintenance.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
- Reduced downtime by quickly identifying and resolving equipment malfunctions or failures.
- Knowledgeable of machine maintenance in order to troubleshoot effectively.
- Conducted safety inspections and followed safety rules and procedures.
- Recorded inside and outside process readings on daily log sheets.
- Exceeded quality control standards by maintaining strict attention to detail during production processes and final product testing.
- Assisted in the training of new operators to ensure smooth integration into the work environment and consistent operational excellence.
- Made appropriate repair recommendations for malfunctioning equipment.
- Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels and pump stations indicators.
- Control room operator, monitor alarms, for over 1700 wells and compressor stations, support for field staff. Security, Emergency call center.
Maintenance Technician
Alberta Health Services, AHS
04.2000 - 03.2001
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and maintained equipment to keep items in top working condition.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Building renovations.
Store Owner
Fantasy Flooring, Pillar To Post Home Inspections
06.1998 - 04.2000
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Provided Home Inspections.
- Estimating and installations of flooring products,
Oilfield Operator
Mobil Oil
06.1980 - 06.1998
- Enhanced oil recovery by implementing innovative recovery techniques and optimizing equipment settings.
- Ensured proper well control by closely monitoring pressure levels during drilling operations, taking corrective actions when necessary.
- Promoted a culture of safety awareness among team members through regular toolbox talks, drills, and scenario planning exercises.
- Provided hands-on assistance with critical tasks such as casing installation, cementing operations, and wellhead assembly during time-sensitive projects.
- Reduced downtime by performing routine maintenance checks on machinery and promptly addressing issues.
- Operator, Gas Plant, Oil battery, Oil wells and maintenance
Education
High School Diploma -
Olds Junior Senior High School
Olds, AB06.1975
Skills
- Customer Service
- Reliability and punctuality
- Cash Handling
- Payment Collection
- Product Merchandising
- Cleaning and sanitizing
- Adaptable and Flexible
- Employee Training
- Microsoft Office
- Safety Procedures
- Technical knowledge
- Standard Operating Procedures
- Safety Inspections
- Gas plant knowledge
- Hazardous Materials
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Timeline
Customer Service Cashier
10th & 10th Car Wash
11.2021 - 09.2023
Oilfield Operator
EnCana
05.2001 - 07.2019
Maintenance Technician
Alberta Health Services, AHS
04.2000 - 03.2001
Store Owner
Fantasy Flooring, Pillar To Post Home Inspections
06.1998 - 04.2000
Oilfield Operator
Mobil Oil
06.1980 - 06.1998
High School Diploma -
Olds Junior Senior High School
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