Terry Rich
Winnipeg,Manitoba
Summary
Service and Parts Manager with expertise in operational efficiency and employee training, achieving significant improvements in customer satisfaction and revenue growth through strategic sales promotions and quality control measures.
Overview
27
27
years of professional experience
Work History
Service and Parts Manager
Asheboro Nissan Inc.
06.2013 - 05.2025
- Developed a comprehensive training program for new employees, improving retention rates and overall team performance.
- Boosted employee morale by recognizing exceptional work performance regularly which led to increased productivity.
- Improved sales results through close collaboration with the sales department on product promotions.
- Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
- Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
- Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
- Collaborated with suppliers to negotiate lower costs, resulting in increased profit margins.
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Cultivated strong relationships with manufacturers and vendors to secure preferential pricing and ensure continuity of supply.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Forklift Operator and Bandsaw Operator
Prestige Foam Line
01.1998 - 06.2013
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Education
High School Diploma -
Eastern Randolph High School
Ramseur, North Carolina06.1997
Skills
- Parts ordering
- Operational efficiency
- Labor management
- Health and safety compliance
- Task delegation
- Service scheduling
- Facility maintenance
- Cost reduction
- Employee evaluation
- Workshop management
- Automotive systems
- Ordering parts
- Customer service
- Improving customer satisfaction
- Warehouse operations
- Customer relations
- Purchasing strategies
- Operations management
- Invoice processing
- Goal setting
- Inventory restocking
- Logistics planning
- Staff training
- Inventory management
- Purchasing oversight
- Sales promotion
Volunteer Experience
From 2002 to 2012 I was a Volunteer Firefighter for West Side Fire Department in Asheboro, North Carolina.
Timeline
Service and Parts Manager
Asheboro Nissan Inc.
06.2013 - 05.2025
Forklift Operator and Bandsaw Operator
Prestige Foam Line
01.1998 - 06.2013
High School Diploma -
Eastern Randolph High School
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