Terry Owens

• Provided armed response and control entry to critical space launch facilities resulting in the safeguarding of an excess of $8 Billion worth in resources.

• Directed and maintained 360-degree security for alarm activations, shielding 4.7M infrastructures.

• Administered 1.3K Installation Access Applications and managed Pass/ID credential system facilitating the installation access procedure.

• Managed Defense Biometric Identification System inventory and maintained $75K worth of IT system equipment with precise database integrity.

• Communicated weekly status reports of problem resolutions through verbal presentations to leadership.

• Educated 3.1K personnel on Defense Biometric Identification System registration requirements, keeping 100% accountability increasing efficiency.

• Provided adequate supervision through CCTV allowing proper launch of $8 billion worth of Spacex and USAF technology in orbit.
• Reduced equipment downtime by troubleshooting issues and performing timely repairs.

• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
• Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
• Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.