Terry Nicolle
Angus,Canada
Summary
Customer-focused with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Budget Propane Corporation
Gravenhurst, Canada
11.2017 - 11.2024
- Answer multiple calls daily, assist customers by answering their questions, placing gas orders, processing credit card, debit and cash payments, scan documents to accounts, memo accounts after each call, upselling, bill out service work, process service orders, professionally assist customers within office and over the phone, take accurate notes
Machine Operator
Kellogg Canada
London, Canada
02.2011 - 08.2013
- Weekend worker 12-hour shifts with availability for call in throughout the week
- Operate rice cookers and various food processing machines, operate fork lift, clean and sanitize tools and machinery
Security/Prison Guard
Elgin County OPP
St. Thomas, Canada
02.2011 - 08.2013
- On call basis
- Check prisoner status at 10 to 15 minute intervals ensuring safety for all, take accurate notes and communicate any issues, contact on duty police officers for assistance if necessary, communicate details with next guard on duty
Production Worker
Sterling Truck Manufacturing
St. Thomas, Canada
11.2004 - 07.2008
- Pick parts for front axle assembly, assemble valves for front and rear axle, assemble radiators, install transmission lines, operate overhead crane, install mud flaps, top up coolant, engine, transmission and power steering fluids, restock hardware, keep work area clean and tidy
CNC Machine Operator
Premco Machine Ltd
St. Thomas, Canada
04.1997 - 11.2004
- Operate CNC machinery, make adjustments to .001" as needed, change tooling when necessary, visually inspect and check parts for quality and accuracy using micrometer, calipers, gauges, top up machine fluids, keep work area clean and organized
Education
College in Communications -
Fanshawe College
London, ON05.2009
High School Diploma -
St Josephs Highschool
St. Thomas, ON06-1996
Skills
- Computer proficiency
- Highly organized
- Excellent communication skills
- Customer focused
- Geographical knowledge
- Detail oriented professional
- Mechanical knowledge
- Microsoft Office
- Precise measuring tools
- Relationship building
Certification
- Smart Serve, Present
- Driving Licence, Present
- Food Safety Certification, Present
- Communications Cerificate - Fanshawe College
Timeline
Customer Service Representative
Budget Propane Corporation
11.2017 - 11.2024
Machine Operator
Kellogg Canada
02.2011 - 08.2013
Security/Prison Guard
Elgin County OPP
02.2011 - 08.2013
Production Worker
Sterling Truck Manufacturing
11.2004 - 07.2008
CNC Machine Operator
Premco Machine Ltd
04.1997 - 11.2004
College in Communications -
Fanshawe College
High School Diploma -
St Josephs Highschool