Terry Nichols
Customer Service Professional
Kingston,ON
Summary
Knowledgeable Customer Service professional with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Proven remote customer service expert from Wayfair, adept in CRM and team collaboration. Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Reliable and flexible, ready to meet changing needs and deliver results.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Wayfair
10.2022 - Current
- Promoted positive brand image by consistently delivering top-notch service experiences for all customers.
- Provided exceptional support to customers through phone and email platforms.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in business processes or technology updates, minimizing any impact on level of service provided to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained high level of product knowledge, providing accurate information to customers.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Sales and Service Expert
Planes Precast Concrete
05.2021 - 10.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of concrete and precast products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed orders, service requests and applied information to customers.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely followups.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
E-Commerce Personal Shopper
Loblaws
07.2015 - 04.2021
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
Education
Associate of Science - Horticulture
University of Guelph
Kemptville, ON05-2007
Skills
- Problem resolution
- Team collaboration
- Product knowledge
- Customer relationship management (CRM)
- Assertiveness
- Product and service solutions
- Tactful and diplomatic
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Associate
Wayfair
10.2022 - Current
Customer Sales and Service Expert
Planes Precast Concrete
05.2021 - 10.2022
E-Commerce Personal Shopper
Loblaws
07.2015 - 04.2021
Associate of Science - Horticulture
University of Guelph
Similar Profiles
Jason ChudzikJason Chudzik
Lead Forklift Operator at WayfairLead Forklift Operator at Wayfair
Shadana WestbrookShadana Westbrook
Customer Service Representative at WayfairCustomer Service Representative at Wayfair
Marquan MooreMarquan Moore
Warehouse Logistics Associate at WayfairWarehouse Logistics Associate at Wayfair