Terry Nelson
London,ON
Summary
Collaborative leader skilled in partnering with coworkers to foster an engaged and empowering work culture. Demonstrated ability to build and maintain relationships with diverse stakeholders in dynamic, fast-paced environments. Talented manager with expertise in team leadership, planning, and organizational skills honed throughout a successful career. Equipped with the ability to empower employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor, known for exceptional management abilities and a results-driven approach.
Overview
18
18
years of professional experience
Work History
Manager-Network Operations ANSP
Bell Canada
01.2016 - 01.2024
- Managed the workflow and performance of the team to ensure efficient execution of projects
- Effectively oversaw the financial aspects of project builds up to $1 million, achieving cost efficiency and elevating building network design effectiveness.
- Implemented a specialized team to proactively handle time-sensitive concerns related to fiber and service interruptions
- Successfully managed multiple technical projects using JIRA, MS Suite, and SAP, meeting deadlines and staying within budget.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Senior Manager-Field Services LPAG
Bell Canada
01.2012 - 01.2016
- Provided leadership and management to a group of roughly 290 people, including associates and managers, while offering guidance and support.
- Achieved on-time and within budget project delivery with high-quality standards
- Engaged in collaborative efforts with both internal and external parties, guaranteeing the satisfaction of business demands and maintaining an exemplary level of quality.
- Maintained day-to-day budgetary expectations while consistently meeting customer demands and expectations.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Manager-Field Services LPAG
Bell Canada
01.2006 - 01.2012
- Drove successful team leadership by managing and supporting a diverse group of 25+ employees, optimizing succession planning.
- Ensured successful delivery of circuit design targets for Business customers based on their network specifications
- Consistently achieved corporate standards for productivity, quality, and service assurance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Training in Leadership -
Bell Canada OPS College
TorontoLeading and Managing for Success -
Conflict Resolution and Effective Communication -
Completion of Project Management -
Criminology - Specialization in Criminology
Western University
London, ON01.1994
Law and Security Administration Diploma - Law Enforcement Administration
Lambton College
Sarnia, ON01.1993
Skills
- Leadership and Training
- Risk Assessment and Mitigation
- Network Creation
- Project Management
- Complex Problem-Solving
- Exceptional and Effective Communication Skill
- Strategic Planning
- Quality Assurance and Control
- Attention to Detail
- Budget and Cost Management
- Health and Safety Management
- Inventory Management
References
Available Upon Request
Timeline
Manager-Network Operations ANSP
Bell Canada
01.2016 - 01.2024
Senior Manager-Field Services LPAG
Bell Canada
01.2012 - 01.2016
Manager-Field Services LPAG
Bell Canada
01.2006 - 01.2012
Training in Leadership -
Bell Canada OPS College
Leading and Managing for Success -
Conflict Resolution and Effective Communication -
Completion of Project Management -
Criminology - Specialization in Criminology
Western University
Law and Security Administration Diploma - Law Enforcement Administration
Lambton College
Similar Profiles
Lauryn GardnerLauryn Gardner
Field Technician - Summer Student at Bell CanadaField Technician - Summer Student at Bell Canada
Mukti JoshiMukti Joshi
Sales & marketing coordinator at Bell CanadaSales & marketing coordinator at Bell Canada
Aldin HirkicAldin Hirkic
Sales Consultant at Bell CanadaSales Consultant at Bell Canada
Brian CorbettBrian Corbett
Senior Operations Manager at Bell CanadaSenior Operations Manager at Bell Canada
Simone BoothSimone Booth
Housekeeper at Choice HotelsHousekeeper at Choice Hotels