Terry Mohr

• Developed strong client relationships through consistent communication and exceptional customer service.
• Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
• Increased sales by offering advice on purchases and promoting additional products.
• Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
• Upheld high standards of customer service by promoting and upselling new products and services.
• Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
• Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Negotiated prices, terms of sales and service agreements.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Presented professional image consistent with company's brand values.

• Documented findings and prepared detailed reports.
• Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
• Collaborated with federal agencies on investigations.
• Interviewed and interrogated suspects.
• Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
• Maintain a professional tone.
• Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
• Conducted interviews with witnesses and clients.
• Identified trends in criminal activities, allowing for proactive measures to be taken against future threats.
• Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
• Prepared case reports from allegations, transcripts of interviews and physical evidence.
• Conducted impartial investigations into complaints by employees.
• Offered training seminars on investigative techniques, elevating the skill level within the department and fostering collaboration among team members.
• Carefully documented statements, observations, and evidentiary materials.
• Developed comprehensive reports that accurately detailed investigation findings and supported legal proceedings.

Collected documentation such as witness statements, video recordings and photographs to support case findings for State Worker's Compensation.

• Staked out locations to locate individuals and gather evidence of unlawful activities.
• Investigated individuals claiming disability to identify and document fraud.
• Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
• Conducted mobile and stationary surveillance on subjects of State investigations.
• Enhanced case success rate with meticulous attention to detail during investigations, ensuring all relevant information was gathered and analyzed.
• Set up both auditory and visual monitoring and recording devices.
• Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
• Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
• Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.

• Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
• Answered emergency calls for help from citizens and business owners.
• Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
• Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
• Secured crime scenes, gathered evidence, and questioned witnesses.
• Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
• Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
• Reduced criminal activity in assigned areas through proactive policing and community engagement.
• Investigated and reported crimes, accidents, offenses, and damage to property.
• Testified effectively in court, contributing to successful prosecutions of offenders.
• Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Enforced traffic laws diligently, promoting road safety and reducing accident rates.
• Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
• Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
• Apprehended offenders and conducted interviews and interrogations.
• Served as a Gang Intelligence Officer for the Department.
• Served as a Firearms Instructor for the Department.
• Served as an Acting Police Sergeant for a year and half while working inside the Taft Return to Custody State prison.