Terry McNamara
The Blue Mountains,Canada
Summary
- Skiing 30+ years and Snowboarding 20+ years.
- Level I Ski Instructor Certified - would like to teach part-time at Blue while continuing to work in Guest Services which I haver discussed and have the support of my manager (Logan Monteith)
- Started coaching in 2005, novice and experienced runners in distances from 5Kms to Marathons.
- Before moving to Collingwood was the organizer for a Meetup group called the Toronto Midnight Runners which had over 600 members.
- Multiple marathoner, Ironman and 70.3 Finisher
- Fitness Instructor with experience in teaching cycling and Zumba classes
- Collaborative with a dedication to partnering with coworkers, various departments and stakeholders to promote an engaging, empowering work and play culture.
- Organized and dependable, successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals and needs- Received the “GOT YOUR BACK“award from Guest Services at the end of the Summer season.
I believe everyone has the ability to achieve their goals when provided welcoming, fun, inclusive and supportive opportunities and environments.
My personal goal for this winter - Level 1 Snowboard Instructor certified.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Blue Mountain Resort LLP
The Blue Mountains
11.2021 - Current
- Welcomed customers, help determine their needs, make recommendations to increase customer satisfaction and company sales and revenue.
- Maintained up-to-date knowledge of products, promotions, sales and operational changes.
- Operated cash, and credit card transactions with excellent accuracy levels. Processed refunds and exchanges in accordance with company policy.
- Remedied issues quickly and effectively through active listening. conflict resolution, and dynamic communication skills.
- Worked flexible schedule and extra shifts to meet departmental needs.
Zumba and Cycling Fitness Instructor
Self-Employed, YMCA, Pendo Studio, Family Fun Fit
Online And In-Person
08.2014 - Current
- Explained and demonstrated safe and appropriate exercises, adapting instruction to accommodate needs, physical abilities and fitness levels.
- Designed and delivered fun and motivating group fitness classes.
- Cultivated positive supportive relationships with participants by interacting with group providing encouragement and motivation.
- Demonstrated modified routines with regressions and progressions to meet and challenge clients with diverse fitness levels.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Managed group fitness workouts of up to 100 members
- Led classes for up to 20 individuals with consistent participation and positive feedback
Volunteer and Team Lead
Toronto Zoo, Werribee Open Range Zoo
Toronto, ON, Canada And Melbourne, Vic, Australia
09.2015 - 03.2020
- Connect children and adults to nature by sharing important conservation messages on guided tours, interpretive stations and events.
- Greet guests, provide assistance, information and recommendations for optimal personalized experiences.
- Engaged communities in fun and inclusive ways, informing and encouraging small changes that aid conservation efforts
- Managed team members by relaying up-to date information on conservation efforts, company procedures and safety requirements.
- Incorporated exciting and engaging activities exploring, learning-focused hands-on learning that supports school board curriculum.
- Directed and supervised team of 60+ volunteers
Education
Bachelor of Arts - Psychology And Arts
University of Waterloo
Waterloo, ONEarly Childhood Care And Education -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONSkills
- Guest Services and Client Relations
- Client Needs Assessment
- Calm and Professional Under Pressure
- Sales and Upselling
- Order and Refund Processing
- Community Service and Educational Programs
- Program and Volunteer Management
Certification
- CSIA-Certified Level 1 Ski Instructor - March 2023
- Standard First Aid, AED and CPR Level C, Canadian Red Cross - valid till 2025
- CanFitPro - Certified Fitness Trainer - since 2006
- Strong Nation - Certified Strong - since 2020
- Zumba - Certified Zumba Gold, Zumba Kids and Kids Jr, Zumbini, Aqua Zumba, Zumba Toning, Zumba Step - since 2019
- NCCP - Community Coach Trained - Triathlon since 2009
- NAI- Interpretive Guide- since 2017
Timeline
Customer Service Representative
Blue Mountain Resort LLP
11.2021 - Current
Volunteer and Team Lead
Toronto Zoo, Werribee Open Range Zoo
09.2015 - 03.2020
Zumba and Cycling Fitness Instructor
Self-Employed, YMCA, Pendo Studio, Family Fun Fit
08.2014 - Current
Bachelor of Arts - Psychology And Arts
University of Waterloo
Early Childhood Care And Education -
Conestoga College Institute of Technology And Advanced Learning