Summary
Overview
Work History
Education
Skills
Recognizedstrengths
Timeline
SalesManager

Terry McDermott

Langley,BC

Summary

Highly accomplished sales and service professional with nearly twenty years of tenure at Coast Spas Lifestyles, progressively advancing to the role of Sales Manager. Possessing an additional nine years of experience in carpentry and laborer roles, complemented by a proven track record of assuming leadership responsibilities to drive sales and enhance overall team productivity. Recognized for outstanding communication and interpersonal skills, coupled with a commitment to delivering exceptional customer service. Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

29
29
years of professional experience

Work History

Sales Manager

Coast Spas Lifestyles
2002.08 - Current
  • Provided hands-on assistance to customers, both B to C and B to B. Assessing their needs and staying abreast of consumer preferences
  • Demonstrated a commitment to achieving sales targets while fostering a collaborative and motivated team environment
  • Cultivated a loyal customer base through proactive management of team service strategies
  • Conducted training sessions to onboard and continuously educate sales staff, ensuring adherence to company standards and product knowledge excellence
  • Part of the Innovation Team at Coast Spas Manufacturing to bring new and exciting products to the hot tub market.

Carpenter Assistant

Creative Designworks Inc
2000.08 - 2002.08
  • Assisted in a $2 million residential renovation project, contribution to framing and finishing tasks while gaining familiarity with city building codes
  • Managed transportation of materials and organized supplies based on project requirements
  • Aided in project planning by measuring and marking locations as per blueprints.

Production Associate

Ball Packaging Products
1995.02 - 2000.05
  • Monitored machinery operation, identifying and addressing concerns to ensure seamless production
  • Upheld quality control standards, meticulously evaluating all components for compliance
  • Supported machine setup and operation, facilitating efficient production runs
  • Conducted final product inspections to ensure adherence to quality standards
  • Provided troubleshooting assistance to supervisors, aiding in restoring machinery functionality during downtime
  • Demonstrated flexibility by undertaking additional shifts during peak periods to meet project deadlines.

Education

High School Diploma -

Queen Elizabeth Secondary
Surrey, BC
01.1990

Skills

  • Highly successful closing of large ticket retail sales
  • Communication
  • Proficient use of Microsoft Office programs
  • Strategic thinking
  • Coaching and mentoring
  • Problem solving
  • Scheduling
  • Telephone sales
  • Technical support and service provided to clients

Recognizedstrengths

  • Customer Oriented: Adept at fostering positive interactions with individuals at all levels, maintaining a cheerful and positive demeanor. Committed to delivering top quality service, resulting in heightened customer satisfaction and increased repeat/referral business.
  • Highly Organized: Demonstrated effectiveness in prioritizing tasks to meet deadlines efficiently. Detail-oriented with a knack for independent problem-solving and follow-up. Proficient in multitasking, consistently achieving set objectives.
  • Dedicated: Focused and resolute in managing concurrent projects to surpass sales targets. Willing to invest additional effort, including overtime, to accomplish necessary tasks.

Timeline

Sales Manager

Coast Spas Lifestyles
2002.08 - Current

Carpenter Assistant

Creative Designworks Inc
2000.08 - 2002.08

Production Associate

Ball Packaging Products
1995.02 - 2000.05

High School Diploma -

Queen Elizabeth Secondary
Terry McDermott