Terry McCaskill
Casselman,ON
Summary
Customer Service Specialist experienced in prioritizing and multi-tasking in fast-paced environments. Achieved high levels of customer satisfaction and loyalty through exceptional communication and problem-solving skills. Focused on enhancing customer experience and operational processes while fostering positive relationships.
Overview
2
2
Languages
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Customer Service Representative
Casselman Florist
Casselman, Ontario
10.2020 - 03.2022
- Handled customer inquiries and resolved issues promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with floral arrangements and product selections.
- Processed orders through point-of-sale system efficiently.
- Provided exceptional service during peak holiday seasons effectively.
- Developed strong customer relationships to encourage repeat business.
- Maintained inventory of flowers and supplies regularly.
- Organized displays to enhance product visibility and attractiveness.
Customer Service Representative
McDonald's- Louis Giguere Inc.
Casselman, Ontario
01.2010 - 10.2020
- Promptly took customer orders accurately
- Delivered customer orders with professionalism.
- Supported coworkers to improve service delivery for customers
- Maintained clean workstations daily to create welcoming environment for customers
Education
Bachelor of Science - Nursing Practice
Western University
London 08.1982 - 05.1986
Vankleek Hill Collegiate Institue
Vankleek Hill, ONSkills
- Point-of-sale operation
- Order processing
- Inventory management
- Product knowledge
- Customer relationship management
- Sales support
- Customer satisfaction monitoring
- Service delivery improvement
- Product display organization
- Problem solving
- Time management
- Task prioritization
- Team collaboration
- Effective communication
- Punctuality and reliability
- Reading comprehension
Languages
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Timeline
Customer Service Representative
Casselman Florist
10.2020 - 03.2022
Customer Service Representative
McDonald's- Louis Giguere Inc.
01.2010 - 10.2020
Bachelor of Science - Nursing Practice
Western University
08.1982 - 05.1986
Vankleek Hill Collegiate Institue