Terry Maryniuk
Oshawa,ON
Overview
17
17
years of professional experience
Work History
Lifestyle Consultant
Aspire
Burlington, ON
01.2025 - Current
- Assisted clients with concierge requests and personalized service
- Delivered high-level customer satisfaction through white glove support
- Multitasked efficiently using various systems to meet client needs
- Suggest (sell) other concierge services
Technical Help Desk Support
TELUS
Scarborough, ON
08.2023 - 11.2024
- Provided advanced troubleshooting and holistic problem-solving
- Supported customer-facing teams with coaching and technical insight
- Consistently achieved and exceeded quarterly performance goals
- Delivered support through chat and phone channels
- Demonstrated knowledge of TELUS/Koodo products and services
Mobility Escalation Team / Loyalty Help Desk
TELUS
Scarborough, ON
09.2022 - 08.2023
- Resolved client issues amicably to avoid CCTS escalations
- Sold TELUS products and supported Koodo, EPP, and TELUS clients
- Made informed, client-sensitive decisions
- Provided chat-based support
Channel Care / Client Care Swing Team
TELUS
Scarborough, ON
06.2011 - 09.2022
- Supported TELUS and Koodo retail stores with billing and technical concerns
- Assessed credit during activations and assisted with account management
- Guided clients on self-serve platforms
- Cross-trained on multiple support programs
- Provided chat support consistently
Customer Care Representative
TELUS
Scarborough, ON
04.2008 - 06.2011
- Communicated with retail partners and handled high-value client accounts
- Sold services, explained billing, and retained clients using soft skills
- Worked across departments to resolve complex technical and business issues
- Supported small and medium business clients and porting processes
- Provided chat support
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Lifestyle Consultant
Aspire
01.2025 - Current
Technical Help Desk Support
TELUS
08.2023 - 11.2024
Mobility Escalation Team / Loyalty Help Desk
TELUS
09.2022 - 08.2023
Channel Care / Client Care Swing Team
TELUS
06.2011 - 09.2022
Customer Care Representative
TELUS
04.2008 - 06.2011
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