Terry Lira
San Jose
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks Corporation
06.2022 - 09.2025
- Roles: Ensuring that every customer is welcomed warmly and given hospitality like that of a second home. While efficiency is key to ensuring business is smooth, friendliness and understanding is just as important. Bonding with partners is crucial to creating a great work environment. Having the skill and knowledge to craft drinks is a huge part of my role at Starbucks.
Cashier
Psycho Donuts
04.2021 - 05.2022
- Roles: Teamwork and positivity was what made Psycho Donuts. Being able to communicate with the customer and make them feel at home with the kiosk was essential in being successful. My tasks included serving guest donuts, making cake pops, and making coffee.
Cashier
Boston Market
04.2019 - 07.2020
- Roles: Ensuring that every guest that arrives feels welcomed and leaves satisfied. Service with a smile is extremely important and making the guests feel at home whether they are dining in or not. Speed and efficiency is nothing without teamwork and working as a team is the staple of working at Boston Market.
Cashier
McDonald's
10.2015 - 11.2017
- Roles: Greeting customers in a friendly manner and making sure to accurately take their orders while displaying great customer service. I was either in the front, taking orders with a smile, or standing at the drive-thru also taking orders. Occasionally, I would be tasked with stocking up items which asks me to carry some heavy boxes. With that I had to be quick and efficient.
Education
school diploma -
Adrian C. Wilcox High School
Santa Clara, CA06.2017
Skills
- Quick and engaged learner
- Positive attitude
- Enjoys working with others
- Friendly and warm
- Food Handler certified
- Coffee expertise
- Work station setup
- ServSafe
- Work station sanitation
- Food and beverage pairing
- POS system operation
- Customer relationship building
LANGUAGES
English
Timeline
Barista
Starbucks Corporation
06.2022 - 09.2025
Cashier
Psycho Donuts
04.2021 - 05.2022
Cashier
Boston Market
04.2019 - 07.2020
Cashier
McDonald's
10.2015 - 11.2017
school diploma -
Adrian C. Wilcox High School