Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Terry Laronde

Kitchener

Summary

Dynamic customer service professional with experience at BearCom, excelling in problem resolution and active listening. Proven track record in enhancing client satisfaction and streamlining processes. Proficient in Microsoft Excel and adept at managing high-stress situations, ensuring timely and effective service delivery while maintaining professionalism. I am trained in Oracle and a customized scheduling program.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

BearCom
12.2024 - 07.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Learned company policies and procedures to provide accurate information.
  • Utilized customer service software to track and manage support tickets.
  • Maintained product knowledge to effectively address customer needs.
  • Supported team in achieving high levels of customer satisfaction.
  • Collaborated with colleagues to streamline processes and improve service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Service Coordinator

CW Kitchens
08.2022 - 12.2024
  • Coordinated project schedules and timelines to ensure timely kitchen installations.
  • Facilitated communication between clients and installation teams to resolve issues promptly.
  • Managed inventory levels and ordered materials based on project requirements.
  • Monitored job progress, ensuring compliance with quality standards and timelines.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.

Education

High School Diploma -

St Mary's Highschool
Kitchener, ON
06-1994

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling
  • Paperwork processing

Languages

English
Full Professional

Certification

First Aid Certified.

Head of health and safety

Timeline

Customer Service Representative

BearCom
12.2024 - 07.2025

Service Coordinator

CW Kitchens
08.2022 - 12.2024

High School Diploma -

St Mary's Highschool
Terry Laronde