Terry Jones
Ingersoll,ON
Summary
Dynamic sales leader with a proven track record at Sleep Country and The Brick, excelling in customer service and sales expertise. Skilled in motivating teams to surpass sales targets through effective coaching and collaboration. Achieved significant customer retention and satisfaction by leveraging exceptional people skills and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Sales Associate
Sleep Country
04.2021 - Current
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
General Sales Manager
The Brick
03.2018 - 01.2021
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
Area Sales Manager
The Brick Mattress Store
03.2016 - 03.2018
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
Education
Agriculture Business -
University of Guelph
Guelph, None06.1998
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Exceptional customer service
- Sales expertise
- POS system operation
Languages
English
Full Professional
Timeline
Sales Associate
Sleep Country
04.2021 - Current
General Sales Manager
The Brick
03.2018 - 01.2021
Area Sales Manager
The Brick Mattress Store
03.2016 - 03.2018
Agriculture Business -
University of Guelph