Terry Hein

• Trained and guided team members to maintain high productivity and performance metrics.
• Built loyal account base and long-term business relationships with accounts.
• Developed long-term relationships with key clients, vendors and service providers.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Developed long-lasting partnerships with industry leaders, leveraging networking opportunities for mutual benefit.
• Interacted well with customers to build connections and nurture relationships.
• Launched successful product lines or services that met consumer demands while adhering to strict quality guidelines.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Mentored and developed employees to achieve their full work environment that encouraged collaboration and teamwork.
• employees by implementing flexible scheduling and fostering a supportive company culture.

I have a class 2 with air licence I was responsible for pre trip inspectons on the vehicle that was provided for me each day.

• Improved customer satisfaction by providing attentive and friendly service to patrons.