TERRY HARTWICK

• Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
• Tested all newly installed fire alarms.
• Supervised sites and technicians.
• Sales and service.
• Completed verifications with newly installed fire alarm panels.

• Responded to customer concerns efficiently, accurately and with detailed information.
• Trained and mentored up to four new employees each quarter.
• Worked in high-stress environments using ladders, scaffolds and high-lift equipment as well as in confined spaces such as ducts, crawlspaces and vents.
• Performed regular inspections to ensure alarm systems and equipment worked according to specifications.
• Achieved proper alarm operation by testing hardware, connections and signals.
• Installed fire alarm panels and devices and programmed equipment.
• Demonstrated hands-on technical and mechanical skills, as well as experience with handling electronic devices and handhelds, among them desktops, workstations, iPad and iPhone.
• Demonstrated efficiency in installations and maintenance individually or as part of collaborative, dedicated team.
• Showed strong written and verbal communication skills to assist with quality control and device maintenance.
• Attained skill in installation of fire alarm and control systems for commercial and residential facilities.
• Maintained certifications and technical knowledge to comply with system deployment, management and disposal standards.
• Remained familiar with common equipment software installations such as Silent Knight, Firelite, Honeywell Vista and Altronix Fire.
• Provided in-field customer service and dedication to satisfy user requirements for safety and visual assessment.
• Pulled from in-depth knowledge of voltage systems and low-voltage circuitry.
• Installed, tested and serviced alarm systems to determine correction functionality.
• Restored malfunctioning devices to original functionality and replaced as necessary.
• Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
• Instructed customers on device's proper use and maintenance to extend life of equipment.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Inspected fire and security alarm systems for both commercial and residential customers.
• Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
• Tracked material and equipment inventory, upkeep and maintenance.
• Met with clients to discuss security features, needs and service costs.
• Input information from customer calls and onsite service visits into company's system.

Estimated inspections for new clients.

Cold calling and canvassing new potential customers.

Fully certified by ASTT and CFAA.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Annual and monthly inspections of all fire protection equipment.

Lead a team of two to three to perform fire protection annual inspections.

Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.

Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.

Completed all repairs and maintenance work to company standards.

Exceeded customer product expectations by maintaining equipment to product quality products.

Recommended and helped customers select merchandise based on their needs.

Confirmed that appropriate changes were made to resolve customers' problems.

Tracked down sources of special products and services to meet customers' special needs.

Maintained friendly and professional customer interactions.

Planned work and determined appropriate tools and equipment.

Educated customers if the importance of maintaining there fire protection equipment.

Managed work with little supervision.

Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.

Work well with a great team.

Supervised job and crew for various sites.

Also Bondable.

Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.

Completed all repairs and maintenance work to company standards.

Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed

and working correctly.

Exceeded customer product expectations by maintaining equipment to product quality products.

Planned work and determined appropriate tools and equipment.

Processed work orders and prioritized jobs.

Responsible for promoting safe and clean working environment.

Reviewed work orders and communicated with prior shift to assess work needs for the day.

Used measuring instruments to inspect parts.

Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.

Led a team of three to perform all duties.

Kept supervisor informed of job progress and material requirements

Managed work with little supervision.

Maintained record accuracy by using work order reporting system.

Notified supervisors of faulty operations and defective materials.

Annually inspected various fire protection equipment.

Sales and service.

Tracked down sources of special products and services to meet customers' special needs.

Trained new employees on company customer service policies and service level standards.

Recommended and helped customers select merchandise based on their needs.

Supervised job and crew for various sites.

Also Bondable.

Supervised job and crew for various sites.

Led a team of four to perform fire protection annual inspections.

Kept supervisor informed of job progress and material requirements

Managed work with little supervision.

Notified supervisors of faulty operations and defective materials.

Annual and monthly inspections of all fire protection equipment.

Managed small accounts department.

Estimated inspections for new clients.

Cold calling and canvassing new potential customers.

Fully certified by ASTT and CFAA.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.

Exceeded customer product expectations by maintaining equipment to product quality products.

Planned work and determined appropriate tools and equipment.

Responsible for promoting safe and clean working environment.

Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.

Trained new employees on company customer service policies and service level standards.

Wrote sales slips and sales contracts.

Shared product knowledge with customers while making personal recommendations.

Maintained friendly and professional customer interactions.

Trained in negotiations and time management.

Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.

Completed all repairs and maintenance work to company standards.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Tracked down sources of special products and services to meet customers' special needs.

Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.

Recommended and helped customers select merchandise based on their needs.

Confirmed that appropriate changes were made to resolve customers' problems.

Also Bondable.