Terry Evans
Summary
Adept at installation and repair, I significantly enhanced service efficiency and customer satisfaction. My strong attention to detail and troubleshooting skills, coupled with the ability to communicate complex technical information clearly, led to a notable increase in client retention. Proven leadership in training teams underscores my commitment to continuous improvement and excellence.
Knowledgeable forman with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.
Reliable Installer with 20 years of experience in roofing roles. Lifts up to 100 pounds safely and effectively and follows directions to complete tasks accurately.
Overview
20
20
years of professional experience
10
10
Certification
Work History
Service Technician
North East Roofing
06.2021 - 06.2024
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Service Technician Forman
Hamati Roofing
06.2019 - 08.2021
- Conducted maintenance checks for preventing future issues.
- Improved service efficiency by addressing customer concerns promptly.
- Diagnosed technical problems, resolving them swiftly.
- Performed installations with attention to detail, enhancing customer satisfaction.
- Assisted team in complex repairs, increasing overall team productivity.
- Optimized service processes by implementing best practices.
- Collaborated with colleagues to improve service delivery.
Service Forman
Nortex Roofing
07.2015 - 07.2019
- Assisted in recruiting and training new team members, ensuring they were equipped with the necessary skills to excel within their roles.
- Streamlined repair processes by implementing efficient diagnostic procedures and troubleshooting techniques.
- Collaborated with other departments to improve overall operational efficiency and customer satisfaction levels.
- Ensured timely completion of projects by effectively managing work schedules, labor hours, and equipment usage.
Service Technician Forman
Atlas Apex Roofing
06.2011 - 07.2015
- Improved service efficiency by addressing customer concerns promptly.
- Diagnosed technical problems, resolving them swiftly.
- Performed installations with attention to detail, enhancing customer satisfaction.
- Assisted team in complex repairs, increasing overall team productivity.
- Completed service reports to document work performed accurately.
- Optimized service processes by implementing best practices.
Education
High School Diploma -
Gordon Graydon S.S
Mississauga, ON05-1990
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Documentation and reporting
- Professional and courteous
- Troubleshooting
Languages
English
Full Professional
Certification
- Fall Protection Training Certificate
- .Certified Roofing Torch Applicator
- Forklift Certification
- First Aid Certification
- aerial lift certification
- propane in construction
- driver license.
- forman training
supervisor training - whmis
Timeline
Service Technician
North East Roofing
06.2021 - 06.2024
Service Technician Forman
Hamati Roofing
06.2019 - 08.2021
Service Forman
Nortex Roofing
07.2015 - 07.2019
Service Technician Forman
Atlas Apex Roofing
06.2011 - 07.2015
High School Diploma -
Gordon Graydon S.S
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