Terry Drake
Elk Grove
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Intake Manager
AccentCare Hospice and Palliative Care
01.2022 - Current
- Intake management for the West Region which includes Southern California, Oregon, and Washington
- Coordinate with staff to ensure responsibility for the initial determination of a patient and their families service needs
- Supervise communication with providers, attending physicians, other appropriate hospice staff members, and any other agencies as needed to coordinate initiation of hospice services
- Coordinate with Admissions Department, personnel assignments to cover admissions needs and assessments in an effective and timely manner
- Work cross-functionally with the Director of Clinical Operations, Team Directors, and Director of Business Development to ensure the promised services are provided
- Participate in hospice orientation and ongoing education programs
- Participate on committees and in special projects, as assigned, including those related to fiscal responsibilities
- Improved communication between departments by developing and implementing a centralized intake management system
- Established productive relationships with external partners such as healthcare providers, insurance companies, and community organizations to facilitate smooth client transitions into our services
- Streamlined the intake process by implementing new protocols and procedures, resulting in increased efficiency and client satisfaction
- Served as a subject matter expert within the organization on matters related to intake management, providing guidance and support to colleagues as needed
- March 2025 Care Champion Award Recipient
Admissions Coordinator
AccentCare Hospice and Palliative Care
08.2019 - 01.2022
- Receive professional referrals (from discharge planners, physician offices, facility staff) and obtain the critical referral information in the form easiest for the referral source (electronic/fax notification, phone call, Hospice Care Consultant (HCC) notification, etc.)
- Receive potential patient/family inquiries regarding Hospice services. Obtain and input into HCHB, the basic information regarding the patient status in order to describe how Seasons may assist, with a goal of scheduling a visit to initiate the relationship.
- Communicate with referral sources, attending physicians, AccentCare staff members, and other agencies as needed, to coordinate initiation of hospice services
- Maintain regular communication with all involved in the sign-on, consent and admission assessment phases to assure seamless coordination of information and services
- Maintain confidentiality of sensitive patient health care information. Participate in hospice orientation and ongoing education programs
- Demonstrate familiarity with policies of the organization and state(s) and federal regulations pertaining to hospice services
- October 2022 Care Champion Award Recipient
Team Assistant
Seasons Hospice and Palliative Care
10.2018 - 08.2019
- Participates in stand up/down and records census updates daily into the Homeworks system to ensure admissions, discharges/deaths, transfers, and changes in level of care, changes in team and/or branch are captured for accurate census
- Assists the Team Director by ordering and maintaining appropriate inventory of medical supplies for the field staff
- Responsible for IDG preparation and assists the Team Director as requested in preparing for Team Meeting
- Validate timely completion of physician signatures using the Collaborator report daily. Maintain open medical records by filing all paper documentation in a timely manner
- Monitors the HIM Deficiency and UBR reports for pending revenue. Works with HIM to complete deficiencies in an efficient and timely manner. Preps and scans documents so they can be properly “indexed” (filed) for accessibility and processing
- Processes orders management batches for IPOCs and interim physician orders (PIOs), recertification of prognosis as required by organizational policy/standards.
- Acts as back-up Admissions Coordinator to assist DBO. Accepting referrals, talking with patients and families, and entering referral into Intake Manager
Admissions Coordinator
Rx Healthcare Services
12.2017 - 10.2018
- Receive referrals from hospitals, physician offices, facilities, and community and document information needed to provide a smooth admission process
- Enter initial referral/admission data into Electronic Medical Record (EMR)
- Maintain confidentiality of sensitive patient health care information
- Communicate with referral sources, attending physicians, and facility staff to coordinate initiation of hospice services
Intake Coordinator
Snowline Hospice
07.2015 - 12.2017
- Answer incoming referral office telephone, respond to electronic referral communication and faxes as needed for smooth and timely referral/admission processing
- Provide physicians, patients, family members and other callers with information about Hospice services
- Enter initial referral/admission data into Electronic Medical Record (EMR)
- Work collaboratively with admission team; ensuring that the nurse has proper information for successful admission
- Attend professional trade shows and recruiting events
Human Resources Generalist
Snowline Hospice
01.2015 - 07.2015
- Participate in recruitment efforts for Nurses, Social Workers, and Home Health Aides
- Manage and conduct pre-employment screening: reference checks, and background screens
- Coordinate and conduct new hire orientations ensuring that required documents are reviewed and signed
- Prepare offer letters and letters related to job status changes
- Assist with performance appraisal program, including tracking and notifying manager of due dates and annual appraisal process
- Manage benefits administration; including annual open enrollment
Human Resources Coordinator
American Pacific Mortgage
07.2014 - 12.2014
- Coordinate all on-boarding functions for new hires, including background checks, new hire paperwork; partnering with Licensing, Integration, Production, and Payroll departments regarding their staffing needs
- Assist with Home Office Orientations and other training as needed
- Key new hires, employee changes, pay changes, terminations and benefits enrollments into ADP
- Ensure compliance with labor law requirements for new branches
- Involved in Annual Open Enrollment process
- Temporary Position
Education
Business Applications Certification - Business Applications
Heald Business College
San Jose, CAHigh School - undefined
Los Altos High School
Los Altos, CASkills
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Effective communication
- Training and mentoring
Timeline
Intake Manager
AccentCare Hospice and Palliative Care
01.2022 - Current
Admissions Coordinator
AccentCare Hospice and Palliative Care
08.2019 - 01.2022
Team Assistant
Seasons Hospice and Palliative Care
10.2018 - 08.2019
Admissions Coordinator
Rx Healthcare Services
12.2017 - 10.2018
Intake Coordinator
Snowline Hospice
07.2015 - 12.2017
Human Resources Generalist
Snowline Hospice
01.2015 - 07.2015
Human Resources Coordinator
American Pacific Mortgage
07.2014 - 12.2014
High School - undefined
Los Altos High School
Business Applications Certification - Business Applications
Heald Business College