Terry Denis

Developed and implemented

• Developed and implemented comprehensive training program, to meet MCCSS, MOL and Salvation Army training requirements
• Alternated training methods to diversify instruction, strengthen learning opportunities for various types of learners.
• Monitored and evaluated in class and Surge Education System Trainings for 150 staff
• Collaborated with Supervisors and Directors to ensure training programs aligned with organizational needs, goals and objectives.
• Established culture of continuous learning, promoting professional development opportunities for all employees across organization.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.

• Coordinated services for 50 residents and managed attendance for scheduled appointments
• Managed 65 staff
• Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
• Managed documentation requirements efficiently by maintaining accurate records on resident progress notes case files treatment plans.
• Created supportive living environment where residents felt comfortable expressing their thoughts or emotions openly during group sessions or one-on-one meetings.
• Coordinated with healthcare providers to ensure timely access to necessary medical services for each resident.
• Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed each resident's unique needs and goals.
• Managed financial aspects of program, including budgeting, expense tracking, and resource allocation to maximize service delivery while minimizing costs.
• Ensured compliance with MCCSS regulations and compliance standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed.

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• Over saw multiple programs for 200 clients and 140 staff
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Assisted in recruiting, hiring and training of team members.
• Worked closely with organizational leadership and community partners

• Oversaw daily operations at SIL Homes and community based living ensuring welfare and safety of 12supported persons
• Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated 20 employees performance and coached and trained to improve weak areas.
• Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
• Enhanced communication within team by holding bi-weekly meetings and encouraging open dialogue among all members.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.