Terry Brownlee

• Greeted incoming visitors and customers professionally inquiring the nature of their visit, signing them in and advising IPL employee that their guest has arrived.
• Show guest to their meeting room and advise their contact will be with them shortly.
• Answered central telephone system and directed calls accordingly.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Confirmed appointments, communicated with clients, and updated client records.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Handled assignments independently with good judgement and critical thinking skills.

• Ensured all guests phoning into West Jet were fully satisfied with the outcome of call. This encompassed everything from booking family vacation to handling complaints around delayed/cancelled flights.

2011 to 2015 · 4 yrs
Supply Scheduler

• Responsible for managing gasoline, diesel and jet fuel logistics schedules for Ontario and Quebec moving approximately 45ML product monthly from source to Shell terminals for commercial and retail business.
• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.

2008 to 2011 - 3 yrs

Chemical Fleet Transportation Analyst

• Ensured fleet of 3800 chemical railcars were utilized in a safe and cost effective manner, and that clear communication around unforeseen and uncontrolled delays were shared with necessary stakeholders, and in a timely manner.
• Supported Customer Centre and Supply team when needed around non-routine railcar movement situations and aided them in tracking their shipments.

2004 - 2008 - 4 yrs

Customer Service Representative / VMI Expert

• Primary contact for a specific portfolio of domestic customers for all service related activities around safe and timely delivery of product. Tasks included order placement and, managing logistic issues, and ensuring account was kept current. Within six months of joining Shell I was promoted and tasks further included the addition of managing a high profile account as Channel Captain. With this account I managed all their inventory purchased from Shell and other suppliers.