Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Terry Bischler

Edmonton,AB

Summary

  • Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

38
38
years of professional experience

Work History

Service Technician

Xerox
09.1985 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Assisted training end users on proper use of hardware and software to deliver excellent customer service.
  • Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
  • Provided technical support and maintenance services for range of computer hardware and software.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Managed maintenance activities, supervised staff and inspected equipment.

Education

Certificate - Electronics

NAIT
Edmonton, AB
06.1982

Red Seal Certificate - Weilding

NAIT
Edmonton, AB
06.1980

Skills

  • Time Tracking
  • Equipment Troubleshooting
  • Customer Service
  • Regulatory Compliance
  • Technical Support
  • Preventive Maintenance
  • Work Documentation
  • Mechanical Aptitude
  • Flexible and Adaptable
  • Inventory Management
  • Safety Procedures Adherence
  • Scheduling and Coordination
  • Equipment Inspection
  • Hand Tool Expertise
  • Troubleshooting Ability
  • Problem and Issue Resolution
  • Customer Relationship Management
  • Service Reports
  • Hand Tool Knowledge
  • Documentation and Reporting
  • Client Relationship Management
  • Heavy Lifting
  • Installation and Repair
  • Rapport Building

Languages

English
Full Professional

Timeline

Service Technician

Xerox
09.1985 - Current

Certificate - Electronics

NAIT

Red Seal Certificate - Weilding

NAIT

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Terry Bischler