Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
38
38
years of professional experience
Work History
Service Technician
Xerox
09.1985 - Current
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Explained diagnostic findings to customers and outlined repair or service options.
Adhered to safety protocols and policies to reduce workplace hazards.
Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Assisted training end users on proper use of hardware and software to deliver excellent customer service.
Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
Provided technical support and maintenance services for range of computer hardware and software.
Tested systems, noting issues and completing preventive maintenance.
Diagnosed and repaired problems with electrical and mechanical systems.
Worked with diverse types of weather and ground conditions.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Managed maintenance activities, supervised staff and inspected equipment.