TERRINIKA BASS
Daly City
Summary
Proficient in crisis management and conflict resolution, with a strong focus on individualized care plans and resident welfare. Committed to fostering a harmonious environment and enhancing resident support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residential Counselor (ON-CALL)
Hamilton Families
San Francisco
11.2025 - Current
- Monitored resident behavior and reported changes to management promptly.
- Assisted with conflict resolution among residents to maintain a harmonious atmosphere.
- Developed individualized care plans in collaboration with multidisciplinary teams.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
Security Guard
California Patrol Services
Sacramento
10.2024 - 10.2025
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to alarms and emergencies, coordinating with law enforcement as needed.
- Assisted in investigating incidents and documenting findings for management review.
- Completed incident reports regarding violations of policies or procedures.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Desk Clerk
Tenderloin Neighborhood Community
San Francisco
03.2023 - 10.2024
- Handled phone inquiries, directing calls to appropriate staff or departments.
- Recorded client interactions accurately in the management system for tracking purposes.
- Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
- Verified identity of guests prior to issuing keys or access cards.
- Performed administrative duties such as filing paperwork, data entry, creating reports .
Education
Associate of Arts - Sociology And Psychology
Consumnes River College
Sacramento, CA02-2023
General Studies
Valley High School
Sacramento, CA05-2011
Skills
- Behavior monitoring
- Crisis intervention
- Care plan development
- Conflict resolution
- Reporting procedures
- Risk assessment
Certification
BSIS STATE GAURD LICENSE
Timeline
Residential Counselor (ON-CALL)
Hamilton Families
11.2025 - Current
Security Guard
California Patrol Services
10.2024 - 10.2025
Desk Clerk
Tenderloin Neighborhood Community
03.2023 - 10.2024
Associate of Arts - Sociology And Psychology
Consumnes River College
General Studies
Valley High School