Terricc Dunham

Work and Leadership Skills Summary:

As a Team Lead in the Protection Division at Spartan Controls in Edmonton, I leverage a strong set of technical and interpersonal skills to drive team performance and ensure the highest standards of customer service and operational excellence.

My key strengths include:

• Attention to Detail & Quality Controls: I consistently ensure that work is executed to the highest standards, minimizing errors and maintaining extensive quality control processes.
• Customer Service & Customer Focus: I have a customer-centric mindset, prioritizing client needs and fostering long-term relationships built on trust and satisfaction.
• Process Improvement: I am dedicated to identifying and implementing process improvements that enhance team efficiency, reduce waste, and optimize operational workflows.
• Workplace Safety: I am committed to maintaining a safe work environment, and ensure that safety protocols are strictly followed and advocate for a culture of safety across the team.

My leadership skills are further highlighted by my recent completion of the Dale Carnegie Leadership course, which has sharpened my ability to inspire and motivate teams, resolve conflicts, and foster collaboration. With a focus on continuous improvement, I excel at guiding the team to meet and exceed organizational goals while maintaining a positive and productive work culture, as well as always striving for continued growth in my leadership abilities.