Terriann Mallory
Summary
Dynamic Treatment Coordinator with a proven track record at Docbraces, enhancing case acceptance rates through effective patient education and financial counseling. Skilled in appointment scheduling and patient care coordination, I foster a welcoming environment while ensuring compliance with HIPAA regulations. Committed to optimizing treatment plans and improving patient satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Docbraces
07.2024 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
Dental Assistant
BluSky
11.2023 - 06.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Took dental images following strict patient protection rules, applying lead aprons.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
Dental Assistant
Capital Ortho
02.2019 - 01.2020
- Sterilized rooms and prepped equipment and instruments for daily procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Prepared and sterilized instruments and materials for use by dentists.
- Scheduled and confirmed patient appointments.
Education
Diploma - Dental Assistant Level II
Canadian National Institute of Health
Ottawa06-2019
Diploma - Medical Laboratory Technician
Everest College
Ottawa, ON06-2010
Diploma - Law & Security
Algonquin College
Ottawa, None01-1997
No Degree - Psychology
Carleton University
Ottawa, None01-1993
No Degree - General Arts
Waterloo University
Waterloo, ON01-1991
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Patient care coordination
- Treatment Planning
- Dental assessment experience
- Customer service
- Patient education
- Verbal and written communication
- Patient flow management
Languages
English
Native or Bilingual
Certification
- Certified with the ODAA and the NDAEB
- Current First Aid, CPR, and AED certified
Timeline
Treatment Coordinator
Docbraces
07.2024 - Current
Dental Assistant
BluSky
11.2023 - 06.2024
Dental Assistant
Capital Ortho
02.2019 - 01.2020
Diploma - Dental Assistant Level II
Canadian National Institute of Health
Diploma - Medical Laboratory Technician
Everest College
Diploma - Law & Security
Algonquin College
No Degree - Psychology
Carleton University
No Degree - General Arts
Waterloo University
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