Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Terri Williams

Fort st. John,BC

Summary

Dynamic and professional Barista with a proven track record at Starbucks, excelling in espresso machine operation and exceptional customer service. Demonstrated ability to enhance customer engagement through meticulous drink preparation and personalized recommendations. Skilled in POS system use and team collaboration, significantly contributing to a positive and efficient work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
Fort St. John, British Columbia
10.2024 - Current
  • Prepared and served various coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Adhered to health department regulations concerning sanitation standards.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized POS system to receive and process customer payments.

Restaurant Hostess

Montanas
Fort St. John, British Columbia
07.2023 - 09.2023
  • Restocked condiments, silverware, napkins, and tablecloths. as needed.
  • I spoke with patrons to converse, answer questions, or respond to complaints.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Accepted payments from guests for dine-in and take-out foods.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Answered incoming calls with appropriate greetings, and provided information about menu items or services offered.
  • Received and recorded patrons' dining reservations.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Approached customers and engaged in conversation through effective interpersonal and people skills.
  • Took reservations from patrons by phone or online.

Meal Advisor/Retail Keyholder

M&M Meats
Fort St. John, British Columbia
01.2022 - 03.2023
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated equipment and machinery according to safety guidelines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Identified the needs of customers promptly and efficiently.
  • Conducted regular inventory audits to ensure accurate stock levels.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Trained new staff members in operating policies and procedures.
  • Resolved customer complaints professionally, while adhering to company policy.
  • Coordinated with store personnel to ensure opening and closing procedures were followed correctly.
  • Handled incoming calls from customers regarding product inquiries or orders.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Some College (No Degree) -

Northern Lights College
Fort St. John, BC

Skills

  • Multitasking and organization
  • Positive and professional
  • Espresso machine operation
  • Team collaboration
  • Cash handling
  • Exceptional customer service
  • Ordering procedures
  • Team leadership
  • POS system operation
  • Clear communication
  • Cleanliness
  • Friendly and outgoing
  • Coffee brewing
  • Team player
  • Ingredient restocking
  • Quality control

Certification

  • Food safe
  • Serving it right
  • WIMIS
  • Childcare First Aide CPR/AED level B

References

References available upon request.

Timeline

Barista

Starbucks
10.2024 - Current

Restaurant Hostess

Montanas
07.2023 - 09.2023

Meal Advisor/Retail Keyholder

M&M Meats
01.2022 - 03.2023

Some College (No Degree) -

Northern Lights College

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