Terri Van Snick
Amherst
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Appointment Coordinator
Amherst Toyota
2021.06 - Current
- Scheduled appointments for customers in person or over telephone.
- Called and rescheduled appointments for clients.
- Assessed customer needs and responded to customer emails and calls.
- Directed telephone calls to appropriate parties.
- Greeted customers upon arrival and provided appropriate forms to fill out.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Service Advisor
Amherst Nissan
2019.10 - 2021.06
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Office Administrative Assistant/Parts Delivery Driver
Amherst Auto Supply
2019.05 - 2019.10
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepare and deliver parts orders as needed.
Education
GED -
NSCC
Amherst, NS06.2019
Skills
- Outbound Calling
- Appointment Setting
- Appointment Management
- Documentation
- Calendar Scheduling
- Excellent Phone Etiquette
- Appointment Scheduling
- Professional Telephone Demeanor
Languages
English
Full Professional
Timeline
Appointment Coordinator
Amherst Toyota
2021.06 - Current
Service Advisor
Amherst Nissan
2019.10 - 2021.06
Office Administrative Assistant/Parts Delivery Driver
Amherst Auto Supply
2019.05 - 2019.10
GED -
NSCC
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