Terri Smuck-Hopkin
Onaping,ON
Summary
Dental professional with substantial experience in managing front desk operations and patient interactions. Known for attention to detail and ensuring smooth office processes. Reliable team player who adapts to changing needs and prioritizes tasks effectively.
Experienced with managing patient appointments and front desk operations in dental settings. Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records and providing efficient administrative support.
Overview
17
17
years of professional experience
Work History
Dental Receptionist/Assistant
Dr. M. Majic
09.2024 - 12.2024
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Dental Receptionist
Dr. Favot
02.2024 - 08.2024
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Prepared and processed patient referrals and transfer requests.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Processed medical insurance claims and payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Dental Receptionist/Assistant
Hanson Dentistry
07.2007 - 01.2023
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Education
Post-Graduate Certificate - Dental Assisstant
Cdi College
Greater Sudbury, ON04-2007
Medical Lab Technician - Medical Laboratory Science
Cdi College
Mississauga, ON06-2004
Hair Stylist -
Brunos School Of Hair Design
Mississauga, ON08-1987
High School Diploma -
Manitoulin Secondary School
Manitoulin Island06-1986
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Payment processing
- Incoming call reception
- Punctual and reliable
- Insurance verification
- Insurance billing
- Patient scheduling
- Treatment room setup
- Records management
- Billing procedures
- Data entry
- Accounts receivable
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
Timeline
Dental Receptionist/Assistant
Dr. M. Majic
09.2024 - 12.2024
Dental Receptionist
Dr. Favot
02.2024 - 08.2024
Dental Receptionist/Assistant
Hanson Dentistry
07.2007 - 01.2023
Post-Graduate Certificate - Dental Assisstant
Cdi College
Medical Lab Technician - Medical Laboratory Science
Cdi College
Hair Stylist -
Brunos School Of Hair Design
High School Diploma -
Manitoulin Secondary School
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