Terri Parker
Sherwood Park,AB
Summary
Dependable Server successful in providing fast, high-quality customer service to guests in restaurant and bar settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
FOH Manager
Cafe Celeste Bistro
08.2021 - Current
- Stepped into a management role to open new relocated restaurant.
- Created and maintained an efficient cocktail menu, wine list, draught beer selection and premium and well liquor brand choices.
- Set up and routinely updated Clover POS system and linked staff scheduling software and tip pool system.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured weekly bank deposits.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
- Managed a team of 15 full and part time staff.
Server
Cafe Celeste Bistro
10.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server/Bartender
Montana's Cookhouse
02.2014 - 07.2018
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Server
Cora's Breakfast And Lunch
03.2010 - 06.2010
- Assisted in the opening of the first location in Edmonton, AB
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
Server
Great Northern Casino
05.2007 - 01.2008
Server
Shark Club Sports Bar & Grill
03.2005 - 09.2007
Server
Tony Roma's Restaurant
06.2006 - 02.2007
Server/Bartender
Smittys Lounge
10.2000 - 09.2004
Education
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg, MB04.2004
Skills
- Workforce Management
- Staff Development
- Customer Relationship Management
- Menu Development
- Passion for Customer Satisfaction
- Service Quality
- High-Volume Dining
- Guest Needs Analysis
- Menu Memorization
- Wine Service/Recommendations
- Verbal and Written Communication
- Dining Room Logistics
Languages
English
Certification
ALGC Proserve
Timeline
FOH Manager
Cafe Celeste Bistro
08.2021 - Current
Server
Cafe Celeste Bistro
10.2019 - Current
Server/Bartender
Montana's Cookhouse
02.2014 - 07.2018
Server
Cora's Breakfast And Lunch
03.2010 - 06.2010
Server
Great Northern Casino
05.2007 - 01.2008
Server
Tony Roma's Restaurant
06.2006 - 02.2007
Server
Shark Club Sports Bar & Grill
03.2005 - 09.2007
Server/Bartender
Smittys Lounge
10.2000 - 09.2004
Bachelor of Arts - Psychology
University of Manitoba
Similar Profiles
Aayush MaharjanAayush Maharjan
Cafe Barista at Macquarie Park Cafe By CelesteCafe Barista at Macquarie Park Cafe By Celeste
Cooper WhiteCooper White
Line Cook at Tiny Tim's Cafe & BistroLine Cook at Tiny Tim's Cafe & Bistro
Jazmyne Kashuba WallJazmyne Kashuba Wall
Server at Watershed Cafe & BistroServer at Watershed Cafe & Bistro
Rico LimRico Lim
Food Service Supervisor at McDonalds CanadaFood Service Supervisor at McDonalds Canada
Lisa KozakLisa Kozak
Office Manager at Advanced Hair and Skin SurgeryOffice Manager at Advanced Hair and Skin Surgery