Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Terri Nagyugalik

Baker Lake ,NU

Summary

Seasoned Quality Control Agent known for high productivity and efficiency in task completion. Possess specialized skills in statistical analysis, process improvement techniques, and compliance monitoring. Excel in communication, problem-solving, and teamwork to ensure quality standards are met and exceeded. Innovative Quality Controller with progressive career in industry and proven leadership experience. Adept at supporting quality teams in process improvement initiatives. Collaborative individual with strong problem-solving abilities. Knowledgeable Quality Controller skilled at improving operational compliance in settings. Deeply proficient in implementing quality management systems. Known for having strong training and facilitation abilities.

Overview

30
30
years of professional experience

Work History

Front Desk Quality Control Agent

Meliadine
Rankin Inlet, Nunavut
05.2025 - Current
  • Ensured compliance with relevant safety regulations during all inspection activities.
  • Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
  • Maintained lab cleanliness and safety standards.
  • Identified and troubleshot equipment problems.
  • Prepared detailed reports summarizing overall performance metrics related to Quality Control operations.
  • Tracked findings, completed documentation and generated reports.
  • Audited internal processes and procedures for quality and compliance purposes.
  • Updated documentation for rejected components and finished products.
  • Outlined remediation plans to standardize results to meet compliance regulations.
  • Monitored production processes and identified potential problems or areas for improvement.
  • Coordinated regulatory inspections and documentation.

Laundry Attendant

Tangmaarvik
Rankin Inlet, Nunavut
05.2022 - 02.2023
  • Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
  • Performed routine maintenance tasks on washers, dryers and other related equipment.
  • Loaded carts with clean linen to transport to designated storage areas.
  • Determined spotting procedures and proper solvents based on fabric and stain types.
  • Tested fabrics in inconspicuous places to determine solvent damage to dyes or fabrics.
  • Removed lint from dryer screens after each load.
  • Examined and sorted articles needing to be cleaned into lots according to color, fabric and dirt content.
  • Folded clean laundry and placed into stacks in specified areas for distribution.
  • Provided excellent customer service at all times.
  • Used sewing machines or hand stitched fabrics and articles needing minor repairs.
  • Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
  • Sorted and distributed clean linens, towels, and other items to designated areas.
  • Delivered additional requested items to rooms upon request within reasonable timeframes.
  • Took payment for completed services and issued receipts with cash register or POS system.
  • Inspected laundry for damage or stains to repair or pre-treat.
  • Kept work area neat, clean and organized at all times.
  • Sorted and counted articles removed from dryers to fold, hang and wrap.
  • Mixed bleaching agents with hot water in vats to soak material.
  • Used machine markers to receive and mark articles for laundry or dry cleaning with identifying information.
  • Repaired or replaced damaged items following established procedures.
  • Operated washing machines, dryers, extractors, and other laundry equipment.
  • Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
  • Separated whites from colors during the sorting process.
  • Inspected linen for tears or stains and treated them accordingly.
  • Prepared invoices for completed orders based on customer requirements.
  • Followed safety regulations while operating machinery.
  • Tracked linen usage accurately using computerized systems.
  • Stocked shelves with freshly laundered items in an orderly fashion.
  • Hung curtains, drapes and pants on stretch frames to properly dry.
  • Tested fabric softener dispensers for proper functioning prior to use.
  • Assisted customers with their inquiries regarding laundry services.
  • Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
  • Sprayed steam and air over spots to flush out chemicals, dry material or brighten colors.
  • Started pumps to operate distilling systems, draining and reclaiming dry cleaning solvents.
  • Assisted with additional housekeeping tasks during staffing shortages.
  • Folded dried articles neatly.
  • Hung garments on stretch frames to dry.
  • Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
  • Transported laundry in carts and sorted dirty items by load type.
  • Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Monitored washing machine cycles to ensure proper treatment of fabrics.
  • Applied bleaching powders to spots and sprayed tough stains with stain removers to rid stains and dirt content from articles.
  • Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
  • Complied with corporate and department standards and regulations to encourage safe and efficient operations.
  • Maintained records of all laundry services provided in logbooks.
  • Moved loads between machines, operated ironing equipment and folded laundered items.
  • Received and sorted articles by type, color and degree of soil.
  • Cleaned the laundry room and equipment regularly according to safety standards.
  • Ensured that all wash loads are balanced before starting the cycle.
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Started washers and driers, turning valves or levers to regulate machine processes.
  • Measured correct amount of chemicals required for each load.
  • Applied necessary chemicals to neutralize effects of solvents.
  • Completed routine maintenance and repair.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked with cross-functional teams to achieve goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.

Front Desk Receptionist

Kivalliq Inuit Center
Winnipeg, Manitoba
09.2015 - 03.2020
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Completed basic bookkeeping and document filing.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Compiled and prepared reports and documents as requested.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Coordinated pick-up and delivery of express mail services.
  • Assisted with travel arrangements for staff and management.
  • Maintained a clean and organized reception area to uphold company image.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Monitored and ordered office supplies, ensuring adequate stock levels.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Handled sensitive information in a confidential manner.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Assisted with scheduling appointments for clients and visitors.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Provided administrative support including photocopying, faxing, and filing.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Processed and distributed internal and external communications.
  • Responded to customer inquiries via phone, email, and in person.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Scheduled and confirmed appointments for clients and staff.

General Room Service

Agnico Eagle
Baker Lake, Nunavut
09.2014 - 01.2016
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed routine maintenance and repair.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Operated a variety of machinery and tools safely and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed household errands and other essential duties.

Kitchen Helper

Agnico Eagle
Baker Lake, Nunavut
10.2009 - 01.2016
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.
  • Transported trash to dumpster, properly disposing of expired food items.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
  • Assisted in food preparation tasks such as washing, peeling, cutting, and basic cooking under chef's guidance.
  • Managed garbage disposal and recycling in accordance with kitchen protocols.
  • Assisted cooks in preparing ingredients for meals.
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Cleaned ovens and grills after each use according to established procedures.
  • Organized walk-in coolers and freezers.
  • Transported bulk foods from storage to cooking areas.
  • Assisted in the preparation of meal ingredients, including measuring, weighing, and mixing.
  • Prepared garnishes to complement dishes on menu.
  • Participated in receiving deliveries and organizing supplies in storage areas.
  • Followed recipes and customer requests to prepare meals.

Sub- Teacher

Quuqshuun Iliharvik
Gjoa Haven, Nunavut
04.1995 - 04.2000
  • Led students through safety procedures for active shooter and fire drills.
  • Provided individualized instruction to meet the needs of all students.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Implemented behavior management strategies to maintain classroom discipline.
  • Maintained a safe and orderly learning environment for all students.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Received recognition for contributions to innovative concepts in classroom instruction.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Supervised after school activities such as clubs or sports teams.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Utilized technology such as interactive whiteboards and online resources to enhance instruction.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Assessed student performance through tests, quizzes and other assessments.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.

Education

GED -

Ilitsijarturvik School
Baker Lake
04-2001

Skills

  • Material analysis and testing
  • Preventive actions and protocols
  • Quality management systems
  • Time management and organization
  • Relationship building and teamwork
  • Documentation and reporting skills
  • Adaptability and flexibility
  • Quality control tools and techniques
  • Safety compliance regulations
  • Measurement and calibration tools
  • Sample auditing proficiency
  • Data capture and analysis
  • Observational skills and attention to detail
  • Inspections and audits proficiency
  • Statistical process control expertise
  • Quality issue identification strategies
  • Goal setting and self-motivation

Languages

English
Professional
Inuktitut
Professional

Timeline

Front Desk Quality Control Agent

Meliadine
05.2025 - Current

Laundry Attendant

Tangmaarvik
05.2022 - 02.2023

Front Desk Receptionist

Kivalliq Inuit Center
09.2015 - 03.2020

General Room Service

Agnico Eagle
09.2014 - 01.2016

Kitchen Helper

Agnico Eagle
10.2009 - 01.2016

Sub- Teacher

Quuqshuun Iliharvik
04.1995 - 04.2000

GED -

Ilitsijarturvik School

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Terri Nagyugalik