Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Terri Mitchell

Moose Jaw,SK

Summary

Proven professional with extensive experience as a House Cleaner and Massage Therapist for Self Employed , excelling in customer service and cleaning and sanitization. Achieved high client satisfaction and repeat business through exceptional service, fostering loyalty, and maintaining health and safety standards. Skilled in creating comfortable environments and building strong client relationships, significantly enhancing client wellness and living spaces.

Overview

19
19
years of professional experience

Work History

House Cleaner

Self Employed Web
03.2020 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.

Massage Therapist

Self Employed Web
09.2005 - 01.2023
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Educated clients on benefits of massage and recommended home care techniques.

Education

Registerd Massage Therapy - Massage Therapist

Medicine Hat Collage
Medicine Hat, AB
08.2005

Skills

  • Cleaning and sanitization
  • Customer Service
  • Housekeeping
  • Bathroom sanitation
  • Payment Collection
  • Health and safety compliance

Languages

English
Elementary

Timeline

House Cleaner

Self Employed Web
03.2020 - Current

Massage Therapist

Self Employed Web
09.2005 - 01.2023

Registerd Massage Therapy - Massage Therapist

Medicine Hat Collage

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Terri Mitchell