Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Terri Matheson

Kingston,Canada

Summary

Experienced customer service professional of 6 years. Well-qualified student proficient in handling customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Logistics and Staff Relations Manager

Media Centre By AMS ·
04.2024 - Current
  • Create weekly schedules for both Production and Creative Hub staff, ensuring consistent store coverage.
  • Act as both a resource and a liaison between the Human Resources Office and staff, including scheduling and attending meetings with the Human Resources Office
  • Take measures to discuss disciplinary action and demerit points when necessary
  • Collaborate with the Production and Outreach Assistant Manager to update training materials.
  • Oversee the planning, rentals, and distribution of hoods and gowns for Queen’s Convocation
  • Ensure that employees adhere to all health and safety regulations, company policies, procedures, and ethical standards.
  • Participate as an active member on hiring panels to keep the service adequately staffed.

Service Staff

Printing & Copy Centre
08.2023 - Current
  • Reviewed customer job specifications and document proofs to obtain printing project instructions.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Reviewed completed orders for quality and accuracy.
  • Responded to customer requests for products, services, and company information.
  • Gained knowledge in Adobe InDesign and Illustrator

Domestic Linguistic Interpreter

St Lawrence Parks Commission
05.2023 - 09.2023
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to 30 people on scheduled tours.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.

Student Peer Mentor

Arts And Science Undergraduate Society
06.2022 - 04.2023
  • Shared resources, opportunities, and activities to support mentee's learning and development.
  • Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
  • Shared information about student life, academic offerings and healthy decision making with peer mentees.
  • Facilitated and organized events and trainings for other mentors to learn innovative ways to coach and inspire peers.

Co-President

Arts And Science Undergraduate Society
05.2022 - 04.2023
  • Co-developed and implemented new strategies in collaboration with faculty members to establish and achieve long-term goals, providing department student council with strong and sustainable foundation.
  • Advocate for the interests of students in their respective department
  • Organize, promote, and execute academic and social events for the department
  • Submit a budget, strategic plan, and constitution to the Academics Commissioner
  • Attend a monthly meeting with the Academics Commissioner or the Deputy Academics Commissioner

Domestic Linguistic Interpreter

St Lawrence Parks Commission
04.2022 - 10.2022
  • Guided groups of up to 30 people on scheduled tours.
  • Built personal relationships with guests to promote positive experiences.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.

Cashier

Giant Tiger
06.2020 - 08.2020
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Co-Captain

FIRST FRC Team 1305
06.2019 - 05.2020
  • Strove to maintain teamwork environment while on duty.
  • Managed alongside Senior Mentors the Business side of the team during the season.
  • Acted as a spokesperson from the team during competition, in discussion with Senior Mentors and with team sponsors.
  • Maintain positive and collaborative relationship with fellow team members throughout build and competition season

Safety and Diversity Captain

FIRST FRC Team 1305
09.2018 - 06.2019
  • Passionate about learning and committed to continual improvement.
  • Updated and revised the Safety Manual for team members to follow
  • Gave safety presentations alongside Senior Mentor during Lunch n Learns
  • Gained strong leadership skills by managing projects from start to finish.
  • Gained knowledge in data entry, analysis and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

Bachelor of Arts - Languages, Literatures And Cultures

Queen’s University
Kingston, ON
06.2025

Arts Minor - Linguistics

Queen's University
Kingston, ON
06.2025

Certificate - Employment Relations

Queen's University
Kingston, ON
06.2025

High School Diploma -

Chippewa Secondary School
North Bay, ON
06.2020

Skills

  • Communication
  • Relationship Building
  • Cultural Awareness
  • Time Management
  • Public Speaking

Languages

English
Native or Bilingual
French
Native or Bilingual
Italian
Limited Working
Spanish
Limited Working
ASL
Limited Working

Certification

  • Level 1 American Sign Language Certification, Queen's American Sign Language - May 2023
  • Worker's Health and Safety Training - May 2019
  • French Immersion Certificate, The Ontario Ministry of Education - June 2020

Timeline

Logistics and Staff Relations Manager

Media Centre By AMS ·
04.2024 - Current

Service Staff

Printing & Copy Centre
08.2023 - Current

Domestic Linguistic Interpreter

St Lawrence Parks Commission
05.2023 - 09.2023

Student Peer Mentor

Arts And Science Undergraduate Society
06.2022 - 04.2023

Co-President

Arts And Science Undergraduate Society
05.2022 - 04.2023

Domestic Linguistic Interpreter

St Lawrence Parks Commission
04.2022 - 10.2022

Cashier

Giant Tiger
06.2020 - 08.2020

Co-Captain

FIRST FRC Team 1305
06.2019 - 05.2020

Safety and Diversity Captain

FIRST FRC Team 1305
09.2018 - 06.2019

Bachelor of Arts - Languages, Literatures And Cultures

Queen’s University

Arts Minor - Linguistics

Queen's University

Certificate - Employment Relations

Queen's University

High School Diploma -

Chippewa Secondary School

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