Terri MacLeod
Summary
Enthusiastic and caring Lunch Supervisor, experienced in providing support in educational environments. Worked with children individually and in small groups while providing basic reading, writing and math instruction and other education-related activities as assigned. Supervising lunchroom and recess activities with students in Grade One to Five. Encouraging healthy eating habits and respectful behaviour, in and out of the classroom. Compassionate individual able to adapt to the needs of students and teachers in different situations. Extensive experience in the customer service and Airline industry with a focus on safety and creating a positive environment, which translates well into dealing with different personalities and situations in a learning environment.
Overview
23
23
years of professional experience
Work History
Temporary Lunch Supervisor New Brighton School
Calgary Public School Board
11.2023 - Current
- I moved from a Casual Position into a Temporary Contract with New Brighton school as a Lunch Supervisor, where I continue to build my relationships with students and staff. My duties are the same as listed below from when I was in the Casual Position. I am committed to providing a safe and nurturing environment to all students.
Casual Lunch Supervisor
Calgary Public School Board
11.2022 - 11.2023
- Encouraged students to stay on task of eating meals by reminding students to remain seated and use inside voices.
- Directed scheduled movement of groups to and from playground, lunchroom and classrooms.
- Enforced lunchroom rules by redirecting negative student behavior.
- Maintained visibility by circulating among tables to help children needing assistance and resolve minor problems.
- Intervened during behavioral incidents, accidents and potential emergency situations to minimize lunchroom and/or recess disruptions.
- Communicated lunchroom rules and processes to students and staff to provide information and direction, supporting safe, timely mealtime experience.
- Providing student support as directed by Teachers for children who have specific educational, behavioural, sensory and/or medical needs.
- Building relationships with students, teachers and other school staff to create a positive environment.
Customer Service Agent and Flight Attendant
WestJet Airlines
02.2004 - 11.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained Transport Canada Security Clearance, a current passport and current First Aid and CPR Certificate.
Office Assistant
Dr. Pekush Ophthalmology
02.2004 - 02.2005
- Completed clerical tasks such as filing and copying.
- Interacted with customers in-person to provide information.
- Assisted Technicians in Opthalmology Exams.
HairStylist
Angles Hair Salon
09.2000 - 12.2002
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Provided all hairstyling services including cuts, colours, perms and styling.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Counted and documented opening and closing cash amounts daily.
Education
Cosmetology Diploma - Cosmetology Studies
Marvel Cosmetology School
Saskatoon, SK06.2000
High School Diploma -
E.D. Feehan HighSchool
Saskatoon, SK06.1999
Skills
- Efficient and Safety-Oriented
- Upbeat and Positive Personality
- Team Player
- Empathetic
- Works well with children
- Works well in stressful situations
- Adaptable
- Compassionate
Run, Hike, Ski, Yoga, Travel
My family is very active and we love to be outdoors, especially in the mountains. We love to travel and explore new destinations all over the world.
Timeline
Temporary Lunch Supervisor New Brighton School
Calgary Public School Board
11.2023 - Current
Casual Lunch Supervisor
Calgary Public School Board
11.2022 - 11.2023
Customer Service Agent and Flight Attendant
WestJet Airlines
02.2004 - 11.2018
Office Assistant
Dr. Pekush Ophthalmology
02.2004 - 02.2005
HairStylist
Angles Hair Salon
09.2000 - 12.2002
Cosmetology Diploma - Cosmetology Studies
Marvel Cosmetology School
High School Diploma -
E.D. Feehan HighSchool
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